Advantage Solutions Supervisor BPO in Wyoming, Michigan

Summary

Supervisor BPO

At our Company, we grow People, Brands, and Businesses! We are seeking for a very talentedSupervisor of Customer Service to be responsible for supervising associate performance and development on a daily basis. Works with associates to ensure client and customer goals and objectives are being delivered. Responsible for associate timekeeping and all administrative functions involved with supervising associates.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)

  • 401(k) with company match

  • Training and Career Development

  • Generous Paid Time-Off

Responsibilities:

  • Set associate goals and provide tools and resources to allow associates to reach set goals.

  • Resolve associate conflicts, concerns, and opportunities in order to enable associates to effectively perform their duties.

  • Keep CS Manager informed of any critical issues that arise.

  • Maintain accurate associate timekeeping, paid time off, and appointments.

  • Meet regularly with CS Manager to discuss associate engagement, performance, and opportunities.

  • Submit necessary paperwork to Database, IT, and helpdesk to grant access to systems for associates.

Qualifications:

  • High School Diploma or GED required; Associate’s Degree preferred or equivalent job-related experience in Business related courses/experience

  • 1-3 years of experience in customer service experience; previous team lead/manager experience is preferred

  • Skill in supervising to include delegating responsibility, training and evaluating the performance

  • Decision-making skills

  • Ability to direct, lead, coach, and develop people

  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Supervisor Customer Service is responsible for supervising associate performance and development on a daily basis. Works with associates to ensure client and customer goals and objectives are being delivered. Responsible for associate timekeeping and all administrative functions involved with supervising associates.

Essential Job Duties and Responsibilities (Describe the major duties of the job. List the Essential Duties and Responsibilities in order of most time spent to least. To the right under the % column, include the % for each item or group of items that are to total 100%)

Job Duty

  • Supervise day-to-day responsibilities to ensure associates are in the best position to meet client/ customer goals:

  • Set associate goals and provide tools and resources to allow associates to reach set goals

  • Resolve associate conflicts, concerns, and opportunities in order to enable associates to effectively perform their duties

  • Keep CS Manager informed of any critical issues that arises

  • Maintain accurate associate timekeeping, paid time off, and appointments

  • Meet regularly with CS Manager to discuss associate engagement, performance, and opportunities

  • Submit necessary paperwork to Database, IT, and helpdesk to grant access to systems for associates

Supervisory Responsibilities

Direct Reports

  • Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

  • May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements:

    • Driving is not an essential duty and function of this job
    • Travel required on an as needed basis

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) High School Diploma or GED or Equivalent experience

(Preferred) Associate's Degree

Field of Study/Area of Experience: Business related

  • 1-3 years of experience in customer service experience; previous team lead/manager experience is preferred

Skills, Knowledge, Abilities, and Software/Tools

  • Excellent written communication and verbal communication skills

  • Good interpersonal skills

  • Skill in supervising to include delegating responsibility, training and evaluating performance

  • Excellent customer service orientation

  • Ability to exercise sound judgment

  • Decision making skills

  • Ability to direct, lead, coach, and develop people

  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

  • Computer literate with proficiency in Microsoft Office to include; Word processing (Word), spreadsheets (Excel), presentations (PowerPoint), Outlook

  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time, ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment. Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

Primary Posting Location : Address 101 28th St SW, Suite 200

Primary Posting Location : City Wyoming

Primary Posting Location : State/Province MI

Primary Posting Location : Country US

Requisition ID 2018-184665

Position Type Full Time

Category Client Services/Account Management