Aerotek Call Center Representative **Remote - Local To Troy Area** in Warren, Michigan
Will be handling about 50-80 inbound calls per day pertaining to insurance/mortgage questions, sometimes more and sometimes less, depending on how long each call lasts.
Will receive questions from borrowers, insurance agents and financial institutions.
Will be cross trained to handle all calls eventually.
The CSR must be able to multi-task between various systems to research and document the phone calls.
The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Outbound calls are also often necessary.
Must be open 9am - 8pm M-F, after training shift will be 11:30am - 8pm M-F and 1 Saturday a month from 9am - 3pm.
6+ months of call center experience
Efficient in using a windows PC computer and navigating their software system
Typing: at least 30-35 WPM
Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
internet connection - During COVID-19, will be required to train and work remotely
Reliable transportation (must go back in the office once COVID-19 restrictions are lifted.)
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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