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Aerotek Customer Service Representative in Troy, Michigan

Description: Remote Call Center Agent - (must be local to the Troy MI area)

Shift - 11:30-8. Monday-Friday - training 3-4 week 9:30-6pm

Responsibilities:

  • Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.

-You will be responsible for handling inbound calls pertaining to mortgage questions.

  • Will receive questions from borrowers, insurance agents and financial institutions.

  • When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.

  • You will be cross trained to handle all calls eventually.

  • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

  • The CSR must be able to multi-task between various systems to research and document the phone calls.

  • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

  • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

  • Outbound calls are also often necessary.

Training is slated to start on 5/3/2021 - 4 weeks of on and off training. MUST NOT MISS ANY TIME DURING TRAINING

Skills:

Customer, Service, data, entry, mortgage, insurance, call, center, contact

Top Skills Details:

call center, insurance, mortgage, data entry

Additional Skills & Qualifications:

MUST HAVE: - at least 6 months to a year of customer service experience (call center experience is preferred) - efficient in using a windows PC computer and navigating their software system.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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