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Henry Ford Health System Community Health Outreach Worker - Health Alliance Plan in Troy, Michigan


The Community Health Outreach Worker is responsible for providing telephonic and face-to-face interactions with members to support case management in coordinating services and providing linkages to community resources and will promote positive member experience and member retention.


  • Function as a part of an interdisciplinary care team to assist Care Coordinators with members with care coordination needs and improve the flow of member information.

  • Assist members eligible for additional services in a timely and accurate manner.

  • Obtain and review medical record documentation to assure Gaps of Care are addressed related to outstanding HEDIS measures

  • Identify and report clinical barriers to care and assist in effective outcomes.

  • Act as a liaison for members to support treatment adherence and care coordination, (e.g., PIHP, home health, community or facility-based services

  • Assist members with medical and social service appointments (specialist and/or physician appointment transportation and appropriate follow-up)

  • Assist with locating members who may be difficult to reach

  • Assist members to apply for and secure government subsides, services and community resources

  • Maintain a basic knowledge of state and federal government programs.

  • Maintain knowledge of community resources to assist members in accessing support services and develop and maintain a community resource database

  • Act as a community liaison between HAP Empowered and community organizations

  • Represent HAP Empowered in a professional manner, by providing excellent customer service.

  • Assist all HAP Empowered members selected for case management with identifying, securing, and sustaining resources and services to meet their health needs.

  • Other duties as assigned.


  • High School graduate or equivalent required.

  • Completion of a Medical Assistant Program or Nurse Aide Program preferred.

  • Associates Degree in a Health-Related Field preferred.

  • Minimum of two (2) years of recent experience (within the last three years) in a medical office setting required.

  • Experience working with Medicare and Medicaid programs and/or experience in related community services preferred.

  • Certified Medical Assistant or Certified Nurse Aid preferred.

  • Community Health Worker certificate preferred.


    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.