Ascension Health Clinical Response Center Solutions Development Analyst in Troy, Michigan
Job ID: 275268
Clinical Response Center Solutions Development Analyst
Additional Job Information
Title: Clinical Response Center Solutions Development Analyst
City, State: Troy, MI
Location: MITROY 800 Tower Dr
Department: Ops Service Center CRC
Additional Job Details: FT Rotating
Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes
Ascension Information Services (AIS) located in Troy, MI is seeking to hire a Solutions Development Analyst, to be a member of the AIS Clinical Response Center (CRC).
The CRC Solutions Development Analyst responsibilities include responding to Electronic Health Record (EHR) end user problems by listening, clarifying and troubleshooting. The Solution Development Analyst will provide system support and general maintenance for EHR application(s).
- This position is with AIS and will have local and national responsibilities in the support of Healthcare Information Technology (HIT) end users and HIT application initiatives across Ascension from the AIS Service Desk location in Troy, MI.
- Bachelor's degree preferred or equivalent experience.
- Two or more years of experience preferred.
Education & Experience:
Minimum 4 years of EHR application support experience preferred.
Bachelor's degree preferred or equivalent experience.
Strong knowledge of EHR related workflows and terminology along with a strong understanding of the Electronic Health Record clinical application system capabilities.
Interpersonal, verbal and written communication skills necessary to facilitate communication and interaction with all levels of hospital personnel, medical staff and external agencies and organizations.
Preferred proficient level knowledge of current clinical technologies with experience supporting the aspects of the system lifecycle.
It is preferred to have experience withServiceNow software.
It is preferred to have experience with Cerner EHR application suite.
It is preferred to have HIT computer skills and knowledge for break/fix as well as run and maintain.
It is preferred to have experience with service desk and other related IT service management software.
It is preferred to have experience with common automatic call distribution telephony systems.
Excellent communication skills
Critical thinking skills with attention to problem solving steps within scope of responsibility
Ability to work within a team
Eagerness and ability to learn new HIT application support
Ability to work under pressure and prioritize work appropriately
Excellent time management skills
Maintains the confidential nature of sensitive data
Personable, tactful, polite
Accountable for actions, choices and outcomes
Adaptable to change, both individual and organizational
Integrity and high personal, professional and ethical standards
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
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