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Mercy Medical Center Clinton Sales Counselor - Trinity Health Senior Communities in Trinity Health Senior Communities - Livonia, Michigan

Employment Type:

Full time


Day Shift


Trinity Health Senior Communities (THSC) is seeking a Sales Counselor for the Michigan region for its independent and assisted living communities. THSC operates over 50 communities in multiple states. We honor the sacredness of every resident and the holiness of our work through uncompromising standards and services. Our mission is to embolden people to live a joyful, purposeful life. We do this by providing a healthy, enriching and inspiring community. We encourage fellowship and independence while serving seniors and their families with dignity and respect.

THSC provides a competitive wage (base plus commission) and benefit package that complements this opportunity for personal growth and professional advancement. Benefits you will enjoy as part of our team include a low deductible Blue Cross Blue Shield medical plan, Delta Dental, up to 4 weeks of vacation and up to $4000 in Tuition Reimbursement available immediately. As well as a variety of many other exciting benefits.

The Sales Counselor is responsible for generating leads and selling apartments to prospective residents utilizing marketing and sales techniques as required.

General responsibilities will include:

  • Interact with prospective residents – conducting interviews and following up on sales leads.

  • Maintain recruitment activities and maintain accurate records on prospective customers. Submits reports regarding daily and weekly activities including appointments, prospecting and results.

  • Consistently meet occupancy, sales, and move-in projections, possessing drive and perseverance and commitment to achieving the expected sales/marketing goals.

  • Develop and maintain outreach programs, actively pursue and identify publicity opportunities, maintain phone-out and appointment goals and monthly contact with active leads within the department.

  • Actively pursues prospects through work performed inside and out of the office including networking, holding visits and luncheons, telephone follow-up, prospecting etc.

  • Plans and participates in sales presentations for office and in-home appointments.

  • Meets with customers, discusses features of community and pre-qualifies customers for sale.

  • Completes all sales and application paperwork and ensures that forms are completed thoroughly and accurately. Ensures that corrections are made quickly on any paperwork containing omissions or errors and resolves sales issues to expedite move-ins.

Candidates will have:

  • Bachelor’s degree with direct sales management selling experience in apartment sales, retirement living sales and/or leasing sales.

  • Proven track record in “closing the deal” in apartment leasing, retail and/or retirement living communities

  • Be an effective communicator who can speak well, makes a good first impression, and demonstrates compassion for others.

  • Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal supervision and exercise independent judgment.

  • Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations and maintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem solving skills.

Travel in the geographic region required, may require working beyond 40 hours per week as well as evenings, weekends, and holidays.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.