Beaumont Health System PBX Operator in Taylor, Michigan
PBX Operator Req #: 30104897 Category: Admin Support/Clerical Facility: Beaumont Hospital Taylor Department: Telecommunications Schedule: Casual/Contingent Shift: Rotating Job Details:GeneralSummary:Under moderate direction responds to all emergency codes and threat calls. Relays all incoming, outgoing, interoffice telephone calls using computer telephony. Pages hospital staff via an intercommunications system. Assists staff members with paging equipment. Serves as a general information person for visitors and public. Assists staff with long distance calls and requests for interpreter services.Essential Duties:*Upon direction, activate procedures during emergency situations.*Upon direction, make appropriate notification of emergency situations*Call processing (answer, transfer, forward, conference, etc.)*Overhead paging*Beeper paging*Staff Training*Maintain job code/on call schedules*Facilitate interpreter service calls*Facilitate long distance calls when necessary*Provide patient information to callers within HIPAA regulations*Assist staff when new patient telephone equipment as required*Assist staff with emergency telephone equipment as neededStandard Qualifications:Education: High school graduate or equivalentExperience: Minimum 3 months customer service experience and computer experienceLicensure: NoneSkills Abilities: Interpersonal skills; articulate; ability to multi-task; calm demeanor during emergency situations. General knowledge of telephone equipment and medical terminology.Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.