United Federal Credit Union Teller- SWMI in St. Joseph, Michigan
The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.
Essential Functions, in Priority Order
Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism. Time: 40%
Meet established sales referral goals as assigned by Branch Manager. Time: 35%
Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner. Time: 25%
High school diploma or equivalent.
In addition to the education requirement:
Minimum of one year cash handling preferred
Minimum of one year customer service experience required.
Sales or referral experience with proven results.
Knowledge, Skills and Abilities
Honesty and integrity.
Basic knowledge of math.
Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
Ability to interact with members in a positive, professional manner.
Strong belief in and commitment to quality customer service.
Ability to enjoy dealing with a wide variety of people.
Knowledge of Credit Union products and services.
Ability to engage members in conversations to increase product penetration.
Self motivated with demonstrated referral skills.
Drive for Results
Dealing with Ambiguity
Integrity and Trust
Ability to analyze member accounts to determine needs.
Understanding of banking regulations, Credit Union systems and procedures.
Ability to work under pressure.
Proven problem-solving abilities.
Ability to concentrate in a multi-task environment.
Ability to maintain a positive attitude and professional image.
Capable of empathizing with members, being patient and caring.
Tools and Equipment Used
All available general office equipment as needed.
All available computer software and hardware as needed.
Cash dispense machine.
Daily, personal contact with Credit Union members.
Daily, personal/written/phone contact with Credit Union staff.
Daily, personal/written/phone contact with Credit Union managers.
Work involves standing for long periods of time and the need to have mobility throughout the Credit Union. There is potential for eyestrain from reading the computer screen. Manual dexterity is critical when handling cash and working with Branch Services equipment. Increased workload during busy times may cause increased stress levels. Ability to lift 50 pounds needed when lifting coin bags.
Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.
External - Some travel to branches may be required; however, information on environmental conditions is not available.
St. Joseph, Michigan, United States