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CVS Health Sales Support Consultant in Southfield, Michigan

Job Description

These professionals help support the growth of Aetna Signature Administrators (ASA) and First Health/Cofinity revenue, customer, membership and/or profit earnings growth by providing strategic and technical support throughout the sales support process. The goal of the Sales Support Consultant is to meet customer needs and help them make better decisions and about their health care and health care spending.

Fundamental Components

  • Analyze strategic product and network capabilities on the behalf of Aetna Signature Administrators and/or First Health/Cofinity that meet the needs and expectations of the customer.

  • Consult and articulate a value proposition with Sales Executives and Account Managers.

  • Multi-tasks to accomplish workload efficiently and assist in the development of customer sales strategies by coordinating with Sales and Account Management, Underwriting and Sales Support team members to ensure timeliness and quality of proposals which may include:

  • Soliciting the appropriate network access reports such as GeoAccess reports, Disruption Analysis, Discount Analysis, Claim Repricings and others that promote the Aetna value story.

  • Customize responses to non-standard and standard questions to incorporate the overall proposal strategy.

  • Managing multiple prospects and sales support activities at various stages of the sales process by following established set of procedures for RFP follow-up, including responding to additional questions, clarification of original responses, and preparing all financial exhibits/document and assumptions.

Background Experience

  • Some college work desired, preferably in Management Information Systems (MIS) or Health Informatics.

  • Strong written and verbal communication is required.

  • Experience working with Word and Microsoft Excel including working with Pivot Tables and fundamental knowledge of formula‚Äôs is required (Microsoft Access is DESIRABLE).

  • Experience in claims processing or billing is preferred.

  • Proven ability to work independently; reliable and dependable in past jobs.

Technology Experience

  • Technical - Desktop Tools - Microsoft Outlook/1-3 Years/Power User

  • Technical - Desktop Tools - Microsoft Word/1-3 Years/Power User

  • Technical - Desktop Tools - TE Microsoft Excel/4-6 Years/Power User

Required Skills

  • General Business/Communicating for Impact/ADVANCED

Desired Skills

  • Service/Improving constituent-focused Processes/ADVANCED

  • General Business/Turning Data into Information/ADVANCED

  • General Business/Maximizing Work Practices/ADVANCED

Additional Job Information

We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.


Associate's degree or equivalent experience

Percent of Travel Required


Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.