Huntington National Bank National Settlements Service Manager Senior in Southfield, Michigan
Manages the most complex customer support activities for a sales function for multiple National Settlement Relationship Managers. This position is responsible for the day to day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance, and servicing of the relationship. Primarily the trust portfolio on account opening, account servicing, investment documentation, and other customer service initiatives. Ensures critical steps are completed by other areas of the bank where required. Manages decisions in absence of the officer. Works with client, RMs, and colleagues in additional Huntington departments, such as Corporate Trust, Custody, and Capital Markets gather, review, and process appropriate legal documents, account opening agreements, contracts, CIP data, beneficial owner, and investment instructions for deposit openings, servicing, disbursements, and account research. Assist RMs, colleagues, and clients with complex financial calculations and large dollar requests. Provides outstanding customer service with unwavering professionalism to high-value clients. Responsible for identifying, researching, analyzing, and resolving complex problems relative to implementations and service. Performs day to day leadership for less experienced team members as well as serving the most complex customers including those with the highest volume of accounts. Serves as a key resource to establish workflows in an effort to solve issues or implement new processes and providing operational and risk management support to the National Settlements team within the National Settlements business unit and the Commercial Segment. Responsible for communicating situations of non-adherence of policies or compliance requirements to leadership.
Trust/Custody experience beneficial, as well as proficiency in Word, Excel, and Acrobat.
10+ years of experience in customer service / similar roles.
Bachelor's Degree or experience in lieu of degree.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
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Welcome to Huntington!
At Huntington, we see it as our responsibility to look out for people. There’s a common bond that connects us all as humans, and together, we can make this world better. An amazing thing happens when we look out for each other. Even helping someone in a small way can have a huge impact. It’s the idea at the core of Huntington and one we’re trying to spread.
Our colleagues look out for people by doing the right thing with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values –simple but powerful. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit http://huntington.com/lookingoutforeachother.
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