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Mercy Medical Center Clinton Recipient Rights Advisor/Patient Relations Coordinator FT/40 hours in Saint Joseph Mercy Health System Hospital Campus - Livonia, Michigan

Employment Type:

Full time

Shift:

Rotating Shift

Description:

An Opportunity to Join our Remarkable Care Team as a Recipient Rights Advisor/Patient Relations Coordinator awaits YOU!!!!

St. Joseph Mercy Health System (SJMHS) is one of the nation's top healthcare service providers, spanning five counties in Southeastern Michigan. SJMHS represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

Saint Joseph Mercy Health System is part of Trinity Health at http://www.trinity-health.org/ , one of the largest multi-institutional Catholic health care delivery systems in the nation, serving communities in 21 states with 86 hospitals, 128 continuing care facilities and home health and hospice programs.

St. Mary Mercy Hospital is a beautiful full-service, 304-bed acute care hospital, located in Livonia, MI, that provides comprehensive care, including a 24-hour emergency department, general medicine, inpatient and outpatient surgery, physical medicine and rehabilitation, intensive care unit, cancer, cardiology, geriatrics and birthing and women's health. Through several major expansions in the hospital, programs and services, St. Mary Mercy continues to offer the latest in quality health and medical services. St. Mary Mercy has received numerous awards recognizing excellence in clinical outcomes, patient safety, financial performance and efficiency.

GENERAL SUMMARY:

The Recipient Rights Advisor assures that the hospital operates a Recipient Rights System that is in compliance with the Michigan Mental Health Code. Receives reports of, and investigates apparent or suspected violations of rights. Acts to assist recipients of mental health services in obtaining resolution of complaints, and act on behalf of recipients to obtain remedies for apparent violations. Endeavors to safeguard the rights guaranteed by the Mental Health Code through activities of prevention, monitoring and education of hospital staff. Assists with maintaining positive patient relations through monitoring of the patient complaint process. Works with the Risk Manager to organize and analyze trends in complaints and development of mitigation strategies.

REQUIRED EDUCATION, EXPERIENCE AND LICENSURE:

Education

  • Bachelor's degree in a human services field, management, public administration, social science, or law or equivalent combination of education and experience

  • Within 3 months of employment, attend the Basic Skills Training and Creative Training techniques workshops offered by the Michigan Department of Community Health Office of Recipient Rights

Job Knowledge

  • Working knowledge of the Mental Health Code and the ability to interpret and apply statutes, rules, policies and procedures is helpful, but not required

  • Crisis intervention and problem resolution skills. Ability to show creativity and apply quality improvement methods to problem solving

Why St. Joseph Mercy Health System?

*Competitive Salaries and Shift Differentials

*Rich Benefits package which include Medical, Dental, Vision, Paid Time off, Retirement Saving Plan with employer contribution option, Tuition Reimbursement, Life Insurance and Short/Long Term Disability.

  • Opportunity for growth and advancement throughout Trinity Health in 21 different states!!

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.

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