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Mercy Medical Center Clinton Patient Access Specialist- Full Time- St. Joseph Mercy Ann Arbor Emergency Dept. Days in Saint Joseph Mercy Health System Hospital Campus - Ann Arbor, Michigan

Employment Type:

Full time


Day Shift


This is a Day position. Must rotate weekends and holidays. Shift is 7a-330p in the Emergency Dept. An Opportunity to Join our Remarkable Care Patient Access Specialist awaits YOU!!!!

St. Joseph Mercy Health System (SJMHS) is one of the nation's top healthcare service providers, spanning five counties in Southeastern Michigan. SJMHS represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers. Saint Joseph Mercy Health System is part of Trinity Health (http://www.trinity-health.org/) , one of the largest multi-institutional Catholic health care delivery systems in the nation, serving communities in 21 states with 86 hospitals, 128 continuing care facilities and home health and hospice programs.

General Summary

Responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and maintenance of an accurate electronic medical record. Registers and checks-in patients and determines preliminary patient and insurance liability. Performs routine account analysis and problem solving. Resolves patient account issues. Initiates billing and rebilling of accounts as appropriate. Under limited supervision; determines need for and obtains authorization for treatment /procedures and assignment of benefits required. Provides information to patients concerning regulatory requirements. At point of service, provides estimated costs and patient responsibility, facilitating collection of co-pay, deductible and private pay balances.

  • Obtains, verifies and enters patient identification, demographic information, and insurance coverage into hospital information system(s), to ensure accurate and timely submission of claims.

  • Determines visit-specific co-payments and collects out-of-pocket liabilities.

  • Assists patients with questions regarding financial liability or refer to appropriate resource(s).

  • Inform patients on cost of treatment, insurance benefits, resources for payment and financial.

  • Obtains medical authorization or referral forms, if appropriate. Audit authorizations for accuracy and determine if delay/deny policy needs to be invoked.

  • Utilizing key reports and tools to facilitate obtaining accurate insurance information.

  • Educates patients/families on the use of registration kiosks or online systems.

  • Identifies non-routine complex issues and escalates to Patient Access Lead for resolution.

  • Assists in the training and education of colleagues upon hire and ongoing as new systems and processes are created.

  • Maintains compliance with HIPAA and other regulatory requirements throughout all activities. Protects the safety of patient information by verifying patient identity to preserve the integrity of the patient record and ensures all records are complete, accurate, and unique to one patient.

  • Is proficient at the use of automated tools and makes appropriate decisions related to the relationship of the action required and the tool used. Performs pre-registration and pre-admits.

  • Communicates frequently with patients/family members/guarantors, and physicians

Performs other duties as assigned.



High school diploma or an equivalent combination of education and experience. Associate degree in

Accounting or Business Administration highly desired.


Minimum of one year experience in a customer service role with financial responsibilities is required.

Experience in health care, insurance, or managed care industries is highly preferred. Experience performing

medical claims processing, financial counseling and clearance, or accounting is also highly preferred.


Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional

(CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or Certified

Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM)

is preferred.

Why St. Joseph Mercy Health System?

*Competitive Salaries and Shift Differentials

*Rich Benefits package which include Medical, Dental, Vision, Paid Time off, Retirement Saving Plan with employer contribution option, Tuition Reimbursement, Life Insurance and Short/Long Term Disability.

  • Opportunity for growth and advancement throughout Trinity Health in 21 different states!!

Visit www.stjoeshealth.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.