Beaumont Health System Supv, Lab Processing in Royal Oak, Michigan
GENERAL SUMMARY:Responsible for coordinating and managing day to day Processing, and at certain campuses phlebotomy, laboratory operation. Responsible for staff supervision, training, patient/client concerns, process improvement, maintenance of procedure manuals and staff education. This position reports to the Lab Manager Processing or Lab Operations Director.ESSENTIAL DUTIES:1. Supervises staff and workflow. Does employee scheduling, e-time, attendance records and workassignments etc.2. Manages personnel functions such as interviewing/hiring, evaluations, counseling and correctiveactions as needed.3. Responsible for the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of processinghlebotomy services. Support and monitor customer, and employee service expectations.4. Ensures that the staff is properly trained according to ISO/CAP guidelines; monitors staff competencyand keeps staff apprised of changes in policiesrocedures and in hospital/regulatory requirements.5. Participates in process improvement programs, continuously monitors operations for cost, service andoperational effectiveness. Assists in ISO and CAP compliance Audits.6. Assist in resolving clientatient concerns.This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.STANDARD QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.A. Education / Training:* Minimum high school diploma or equivalent, associate or bachelor's degree preferred.B. Work Experience:* Required: Previous supervisory experience (1-3 years), specimen processing/collection experience (7 years).* Preferred: Commercial laboratory experience, patient registration.C. Certification, Licensure, Registration:* Successful completion of Epic Registration training and testing requirements (Outreach only).D. Other Qualifications:* Computer experience (Windows, Word, Excel), outstanding interpersonal, organizational and customer* service skills.* Excellent problem-solving skills.* Must understand the differences and similarities within the Processing lab operation from shift to shift and work closely with the Central Processing Manager.* Must be flexible and open to change as the lab is continuously undergoing process improvement.* Needs to be able to motivate staff that changes are positive and in the best interest of patient care and our client needs. Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.