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Rapid Response Non-Emergency Vehicle Transporter in Romulus, Michigan

Position Summary:The primary job responsibility of the Wheelchair/Driver is to provide on-time response to clients and safe transport to a definitive care facility while providing professional customer care during every client contact.

Essential Functions:The Wheelchair/Driver may be assigned one or more duties. These duties may include, but are not limited to, the following:

  • Providing an environment and equipment conducive to safety for clients, family members, visitors, and employees, assesses risks to client safety and in compliance with set precautions and approved standards.

  • Operating the emergency vehicle in a safe manner at all times.

  • Responding to instructions from dispatcher and drives specially equipped vehicle to specified location.

  • Monitoring communication equipment to maintain contact with dispatcher.

  • Maintaining vehicles and communication equipment and replenishes supplies.

  • Maintaining assigned unit and station in a clean and presentable manner at all time. The employee shall strive to exceed Falck NW expectations for cleanliness of station and unit.

  • Presenting himself/herself in a professional manner and displays a good public image for the employee and Falck NW. Utilizes opportunities to participate in public relations and marketing activities.

  • Developing and striving to achieve personal goals established by the employee. Utilizes all resources available to achieve the personal goals.

Additional Duties:The Wheelchair/Driver may be assigned one or more additional duties. These duties may include, but are not limited to, the following:

  • Perform other job related duties as assigned by Management.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

  • Current state driver’s license.

  • Satisfactory driving record in accordance with the Falck USA Driving Policy.

  • Other qualifications specific to the local operation and/or contract.

  • Excellent communication and customer service skills.

  • Ability to work cooperatively with other employees and medical agencies to provide the highest level of patient care.

  • Ability to read and interpret all required documents and write required reports and correspondence.

  • Physical ability to perform all tasks required in the performance of typical EMT duties including but not limited to bending/stooping, pushing, pulling, lifting at established weight requirements, climbing, working at heights, etc. (satisfactorily meet company physical assessments/tests).

  • Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.

  • Must have the ability to consistently deliver outstanding customer service to all internal and external customers.

  • Strong organization skills and attentiveness to detail.

  • Ability to maintain a professional manner and appearance at all times.

Within 3 months of employment, EMT must have:

  • CEVO (Certified Emergency Vehicle Operator) or FalckUSA equivalent

Education Requirements:The individual in this position must possess the following education requirements:

  • High school diploma or general education degree (GED)

Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform essential functions.

Frequently: Ability to lift, carry, and balance 110 pounds; ability to exert on a regular basis 50 pounds of force and at times up to 100 pounds.

Constantly: Ability to bend and stoop, ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition, good manual dexterity, with the ability to perform all tasks related to Emergency Medical Services Duty.

All EMT’s must also be able to endure the following weight scale as defined:(O=Occasionally; F=Frequently; C=Constantly)




Lifting, Static

Knuckle Height




Bench Height




Ankle Height




Shoulder Height




Lifting, Dynamic – Floor to

Bench Height Left




Bench Height Center




Bench Height Right




Shelf Height Center




Shelf Height Left




Shelf Height Right




Carrying, Static

Pushing Cart Height




Pulling Cart Height




Pushing Shoulder Height




Pulling Shoulder Height




Cognitive/Psychosocial Requirements:The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Occasionally: Memorization, critical judgment, problem solving.

Frequently: Ability to remain calm in high stress situations and make good judgments, ability to be unaffected by loud noises, flashing lights and strobes. Simple and complex mathematic skills, reasoning.

Constantly: Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats, as well as via telephone and radio equipment.

  • Ability to interpret written, oral, and diagnostic form instructions.

  • Ability to work throughout an entire work shift without interruption.

  • Ability to read English and converse in English with co-workers.

  • Ability to read and understand road maps, discern street signs and address numbers.

  • Ability to document in writing, all relevant information in prescribed format in light of legal ramifications of such.

  • Ability to learn, use and become proficient in all equipment related to patient transport.

  • Ability to understand and retain a multitude of instructions over a short period of time, and be capable of executing those instructions with accuracy, and in event order.

Clinical Requirements:N/A

Equipment Operated:The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator, laminator, and computer.

Frequently: Computer, printer, telephone, vehicle lubricant dispensing devices, wheel chair lift, wheel chair.

Constantly: Watch/Clock, radios and paging systems, transportation devices.

Working Conditions:The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally:Exposure to infectious organisms and agents, exposure to toxic chemicals.

Frequently: Physical and emotional stamina, heavy lifting and extrication in multiple scenarios.

Constantly: Ability to work as a team member with staff members and other agencies, legibledocumentation, sensory skills to differentiate clinical findings, visual and auditory acuity.

Driving approximately 90% of time.

Environmental Conditions:Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency situation) the Wheelchair/Driver will work in a well lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time. Because the essential function of the job of Wheelchair/Driver may require exposure to hazardous materials as well as infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Category 3, environmental conditions will fluctuate. To be qualified for the position of Wheelchair/Driver, an applicant/employee will have the ability to work in an environment conducive to transporting patients, with or without reasonable accommodation and without posing a direct threat to self or others.

The Wheelchair/Driver regularly works in outside weather and is regularly exposed to wet or dry conditions, extreme cold and extreme heat. The EMT frequently works near moving mechanical parts and is occasionally exposed to fumes or airborne particles (potential exposure to communicable diseases, blood-borne and airborne pathogens), toxic or caustic chemicals, risk of electrical shock, risk of radiation, and vibration.

The noise level in the work environment is moderately loud.

The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. Falck USA reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice.