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Kalamazoo Resa Technology Support Specialist in Portage, Michigan

Division:SW MiTechThis job requires the person to be at LCISD in Cass County for three days a weekPosition Type:12-MonthFull-time, 408am - 4:30pmResponsibilities:bull; Repair and configure laptops, mobile devices, printers and applications for end user.bull; Possess a high level of expertise in Office 365 and Google Apps to be able to assist staff with any usage issues or productivity needs.bull; Identify and load the appropriate device drives into SCCM for supported Windows devices.bull; Ability to access and use advanced troubleshooting tools and event logs for Windows, Apple and other systems.bull; Troubleshoot connectivity issues with wired and wireless networks.bull; Troubleshoot and repair audio/visual system issues.bull; Support a variety of video learning or remote conferencing platforms.bull; Assist the helpdesk, network and systems teams as needed.bull; Provide regular updates, status, and completion information to end user support requests.bull; Utilizes remote control tools to provide support in an efficient manor when possible.bull; Regular and consistent attendance.bull; Other duties may be assigned.Qualifications:Associates degree or equivalent certification or work experience.Preferred Skills:Comp TIA A+ Certification.Embraces and supports KRESA philosophies related to diversity, inclusiveness and anti-racism. Ability to interact effectively with individuals from a wide range of cultures. Ability to discuss cultural differences with colleagues and clients. Ability to assess one's own strengths and limitations or challenges and integrate this understanding into interpersonal interactions.Embraces and supports KRESA philosophies related to diversity, inclusiveness and anti-racism. Ability to interact effectively with individuals from a wide range of cultures. Ability to discuss cultural differences with colleagues and clients. Ability to assess one's own strengths and limitations or challenges and integrate this understanding into interpersonal interactions.

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