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Stryker Regulatory Affairs Specialist, Customer Quality in Portage, Michigan

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Stryker is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. We are currently seeking a Regulatory Affairs Specialist (Customer Quality) to join our Medical Division in Kalamazoo, Michigan.

Who we want

  • Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

  • Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

The Regulatory Affairs Specialist, Customer Quality is responsible for determining reportability to the appropriate medical device authority for events that either contributed or could have contributed to adverse events; reviewing and approving investigations and closure of product inquiries; and reviewing and approving of team members' reportability decisions. Additional responsibilities include:

  • Review and approve investigations

  • Review complaints and assess them for regulatory reporting (US <30 days, International agencies as appropriate to the regulations)

  • Handle all necessary complaint handling process activities

  • Submit initial and follow-up reports to device related Agencies as needed

  • Interact with device related Agencies on vigilance reports and incidents globally

  • Work with quality investigators on gathering information for reportability decisions

  • Utilize Corporate and Division procedures

  • Assist with training other departments on their complaint handling and reporting responsibilities

  • May review Ambulance Accident Evaluations and provide communication support to customers regarding policy and process

  • Prepare and support internal and external audits

What you need

  • Bachelor’s degree

  • 1 or more years experience in medical devices, biologics or pharmaceutical field preferred

  • Knowledge of applicable and international regulations and standards preferred

  • Training and/or certifications in regulatory affairs preferred

  • Excellent interpersonal skills with the ability to interface with both technical and non-technical personnel at all organizational levels

  • Excellent written and oral communication.

  • Excellent organizational, problem-solving, attention to detail, analytical, and time management skills

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program. (https://careers.stryker.com/referrals/)

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