United Shore Team Lead, Systems Administrator in Pontiac, Michigan

The Team Lead Systems Administrator provides direction, guidance and instruction for a team of System Administrators. This role will ensure that the team delivers world class client service while supporting Microsoft Windows Server 2012/2016, Office365, VMWare, storage arrays, server hardware, Active Directory, IIS, and other infrastructure systems. This position requires a highly technical person that has a deep understanding of Microsoft and VMware technologies, good operational experience and experience managing a team of IT professionals.

  • Supervise day-to-day operations of the Systems Admin team. Ensure that the workload is distributed evenly and that service goals are achieved.

  • Lead by setting a good example - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

  • Encourage creativity, risk-taking, and constant improvement amongst the team. Recognize and celebrate team and team member accomplishments and exceptional performance. Intervene when necessary to aid the group in resolving issues

  • Communicate clear instructions to team members and hold them accountable when goals and objectives are not met

  • Provide regular status reports on tasks accomplished, current issues and progress toward goals.

  • Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable

  • Manage vendor relationships and escalate issues when appropriate

  • Participate in rotating on-call coverage or emergency response as needed


  • 10+ years of experience in Information Technology in an enterprise environment

  • 3-5 years of experience overseeing an infrastructure team

  • Enterprise level Active Directory and group policy administration experience

  • Experienced in updating, maintaining, and building Windows Servers, specifically 2012-2016

  • 3-5 years of experience in VMware ESX vSphere hypervisor. Must be well versed in HA, DRS, VMotion, resource pools, snapshots, SRM and all VMware best practices

  • Hands on experience with Cisco UCS servers and EMC storage

  • Communicates well both verbally and non-verbally

  • Strong problem-solving and decision-making skills

  • Ability to work effectively and with minimal direct supervision

  • This position requires on-site attendance.


  • Mortgage and/or Financial Services industry experience

  • Disaster Recovery and/or Business Continuity Experience

  • Experience with SCCM

  • BS or BA degree

United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We’re a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you’ll love working here:

  • Free fruit, soft drinks and coffee

  • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders

  • Wellness area including an in-house primary-care doctor’s office, full-time massage therapist and hair salon

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes

  • Convenience store featuring grab-and-go snacks

  • In-house Starbucks and indoor/outdoor café with Wi-Fi

  • Lawn vouchers to concerts at DTE Energy Music Theatre

  • Escape room for team-building activities

  • Indoor/outdoor putting greens

  • Bicycle-sharing program with bike and jogging paths

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.

External Company Name: United Shore Financial Services LLC

External Company URL: unitedshore.com

Street: 585 South Boulevard East