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Mercy Medical Center Clinton Patient Support Technician - Neuroscience in Pontiac, Michigan

Employment Type:

Part time


12 Hour Night Shift


Accountability Objectives:

The Patient Support Technician functions as a collaborative member of the health care team in partnership with and

under supervision of the Registered Nurse utilizing principles of Relationship-based Care, performs direct patient care

to a specific group of patients and coordinates activities which relate to the flow of unit processes. Actively supports

the activities of the unit based shared governance council. Promotes organizational commitment and excellence in the

patient care experience.

Minimum Education, Licensure / Certification and Experience Required.

A. Education

Graduation from an accredited high school or GED program or equivalent.

Completion of one of the following: 1. Certification program which requires a Medical/Surgical rotation; 2.

Emergency Medical Technician (EMT); 3. Equivalent work experience as defined in Section D.

B. Licensure / Certification

If EMT - current licensure in State of Michigan.

Certification by an accredited Unit Secretary/Health Unit Coordinator training course or equivalent working

experience preferred

Current Basic Life Support (BLS) certification.

C Special Skill / Aptitudes

Organizational and time management skills necessary to complete responsibilities of role.

Excellent customer service orientation skills necessary in order to deal effectively with various levels of

hospital personnel, outside customers and community groups.

D. Experience

6 months direct patient care experience within past 5 years. OR

Completion of one Medical/Surgical clinical rotation in a nursing educational program. OR

Completion of a "Patient Care Technician" program that requires successful completion of an externship in an

acute care facility.

Previous Health Unit Coordinator/Unit Secretary working experience preferred.

Duties / Responsibilities:

  1. Schedules diagnostic procedures and treatments.

  2. Initiates and maintains patient medical records

  3. Manages communication for the unit including placing and receiving calls from physicians, other

departments, and visitors.

  1. Maintains an accurate patient roster/census and available ready beds.

  2. Demonstrates principles of Relationship-based Care to cultivate and maintain therapeutic relationships as a

means to optimal healing and collegial functioning as an interdisciplinary care team member.

  1. Provides patient care that reflects respect for patients' rights, dignity, values, culture preferences, and

expressed needs and attention to providing comfort, relieving pain, and alleviating anxiety.

  1. Actively engages and participates in unit-based and other committees and iniatives that promote patient and

workplace safety, optimal patient outcomes, and satisfaction.

  1. Seeks and incorporates feedback concerning improvement in one's own practice, including participation in


  1. Takes personal accountability to seek out experiences in order to maintain skills and competence.

  2. Integrates principles of the Personal.Connected.Journey and demonstrates Trinity Health Guiding Behaviors

to provide excellent care of self, patients, and care team members.

  1. Provides basic bedside care and selected procedures under the direction and supervision of the Registered

Nurse. Including but not limited to: venipuncture, 12 lead EKG, basic blood glucose collection and

monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry, pulse oximetry, oxygen

setup, hand held nebulizer), dressing changes, collection of vital signs, recognition of life-threatening

conditions with initial responses and reporting, emptying and measuring drainage equipment.

  1. Assists with the provision of patient education under the direction of the Registered Nurse.

  2. Assists with the provision of patient education under the direction of the Registered Nurse.

  3. Performs activites of daily living (ADLS) appropriate to the patient's condition under the direction of and

supervision of the Registered Nurse.

  1. Performs basic nutritional support to patients such as bed set up, assistance with feeding, and collection and

documentation of intake and calorie count as appropriate.

  1. Assists with the admission process by collecting selected assessment data, applying necessary equipment,

labeling patient's clothes and belongings, informing patient/family of unit routines, etc.

  1. Provides individualized care consistent with the plan of care under the direction and supervision of the

Registered Nurse.

  1. Reports changes in patient condition to the Registered Nurse in a timely manner.

  2. Performs other various duties as assigned and needed. These duties may vary depending upon the unit,

patient type and need, number and complexity of treatment provided. Additional duties may also include

non-clinical duties consistent with meeting the needs of the patient and care team.

-Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy

Oakland through performing behaviors consistent with the Trinity Health Values.

-Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity

Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as

other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and

professional behaviors.

-In accordance with unit or departmental practice, determines that appropriate charges have been entered for the

correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per

charge capture policy/practice.

-In accordance with unit or departmental practice, actively participates in on-going education and

communication regarding revenue management.

-In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned

to the unit. Requests services for maintaining equipment as needed.

-In accordance with unit or departmental practice, proficient with the electronic health records for

documentation, assessment, and care management, performing these activities concurrently with provision of

care throughout the shift.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org . You can also follow @TrinityHealthMI on Twitter.