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MeritHall Inc Client Relations Manager - Plymouth in Plymouth, Michigan

dir="ltr"Job Description dir="ltr"We're hiring for this position in Western Wayne County and only considering candidates who can work and reliable commute to the area. We are looking for a highly motivated, customer service minded Client Relations Manager, who embraces a teamwork environment and has a passion for plants. dir="ltr"Candidates seeking a routine 9-to-5 job that coasts along, should not apply. We foster an environment of continuous growth and development and rewards creativity, initiative, and out-of-the-box thinking. dir="ltr"Job Responsibilitiesulli dir="ltr" dir="ltr"Assess and solve incoming client inquiries via email, phone and online. (Note: this is not a call center job.)/lili dir="ltr" dir="ltr"Strive for high customer satisfaction/lili dir="ltr" dir="ltr"Assist in the sale process/lili dir="ltr" dir="ltr"Improve client experiences/lili dir="ltr" dir="ltr"Actively listen to clients needs to improve the client experience./lili dir="ltr" dir="ltr"Work with sales, operations, and upper management to create solutions and changes to improve our company./lili dir="ltr" dir="ltr"Oversee the implementation of new processors/lili dir="ltr" dir="ltr"Work with upper management on projects and initiatives to solve problems and create innovative solutions./li/ul dir="ltr"Desired Skills and Experienceulli dir="ltr" dir="ltr"2+ green industry experience or relatable experience/lili dir="ltr" dir="ltr"Passionate about plants/lili dir="ltr" dir="ltr"Strong customer service focused skills/lili dir="ltr" dir="ltr"Have project ldquo;ownershiprdquo; mentality/lili dir="ltr" dir="ltr"Willingness to work flexible hours, including weekends, some evenings/lili dir="ltr" dir="ltr"Strong interpersonal skills and experience initiating and building strong relationships/lili dir="ltr" dir="ltr"Excellent verbal and written communication skills/lili dir="ltr" dir="ltr"Strong conflict resolution skills/lili dir="ltr" dir="ltr"Comfortable with technology and readily able to learn and adapt to the use of new software/lili dir="ltr" dir="ltr"Highly motivated and enthusiastic; ready and willing to put in extra effort to drive company success/li/ul dir="ltr"Work Environmentulli dir="ltr" dir="ltr"50/50 inside and outside work/lili dir="ltr" dir="ltr"Work in cold, heat, and rain/lili dir="ltr" dir="ltr"Must be able to walk, stand, and sit for extended periods of time./lili dir="ltr" dir="ltr"Lift 75 lb/lili dir="ltr" dir="ltr"Must have a clean driver record and valid license/lili dir="ltr" dir="ltr"Drug screen and background check is required/li/ul dir="ltr"Benefitsulli dir="ltr" dir="ltr"Health care/lili dir="ltr" dir="ltr"Limited to no work in winter months (winter layoffs)/li/ul