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Advia Credit Union Digital Channel Administrator in Parchment, Michigan

What you should know about the role

This position will be responsible for overseeing all of Advia’s digital remote channels including: online banking, mobile banking, remote deposit capture, phone banking, bill payment, online account opening, and audio response, among others. This position is responsible for maintaining and improvement of the crucial member facing digital channel portfolio. This position is dedicated to providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What you should know about Advia

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying “work hard, play hard.” As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

As a Digital Channel Administrator you will have opportunities to:

  • Self-manage your day to day work schedule.

  • Build strong relationships throughout all levels of the organization including executive-level.

  • Be an important part of a fun, friendly and fast-paced team.

  • Other projects or tasks as assigned which may include backing up the Digital Channel Project Coordinators.

  • Support various other departments as needed with reporting from vendor administrative systems. Assist the Management team by updating the digital scorecard.

  • Strictly adheres to and enforces system security policies and follows all company standards. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the office of Foreign Assets Control, in addition to all company policies.

  • Develop and maintain relationships with existing vendors to build partnerships. This includes participating in vendor management calls, working on system changes, system configuration changes, enhancements and escalating/opening tickets when applicable.

  • Research digital solutions and services to stay abreast of future product and emerging industry trends. Field/Manage enhancement ideas from external and internal members.

  • Collaborate with Implementation Team, Marketing, and Business units in testing and rollout of product enhancements and system changes. Partner with the Training team to ensure training materials are current and relevant to the digital products and services offered. Partner with Marketing to ensure Member educational materials are available and current.

  • Acts as the dedicated resource to research digital channel product issues which may include answering internal team member questions regarding digital products, serving as an escalation point for members having technical challenges with digital products, and communicating system changes and outages to internal team members.

  • System Administration of Digital remote channels which may include Digital/Mobile Banking, Bill Pay, P2P, RDA, Phone Banking, Online Account opening and Online Loan Applications. Keep administrative users of these systems updated and current.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Acknowledgement

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time. Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Experience

Three years to five years of similar or related experience, including preparatory experience preferred.

Education/Certifications/Licenses

A college degree preferred but not required.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

Experience in web based applications administration and mobile device management and support is preferred.

ID: 2021-3049

External Company URL: adviacu.org

Street: 550 S. Riverview Dr

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