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Learning Care Group Technology Coordinator - Temporary in Novi, Michigan

Technology Coordinator - Temporary

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  • Brand:

Learning Care Group, Inc.

  • Location:

21333 Haggerty Rd

Novi,

MI

  • Requisition ID:

76195

  • Date Posted:

9/14/2020

Be a difference maker, with Learning Care Group. We are a community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. As early education leaders, we’re making a strong, lasting, positive impact on children. Here, you’ll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that prepares children for elementary school—and beyond? Their future begins now. And so does yours.

Learning Care Group is looking to fill a temporary position for a Technology Coordinator on our IT Service Desk team.

The Technology Coordinator will provide first and second level support for all software, hardware and telecom issues for the schools and Support Central; serving as the primary technical point of contact.

This is a temporary opportunity with the potential to turn into full time. The expected duration of this temporary role is approximately 6+ months.

Essential Functions/Job Duties & Responsibilities:

  • Maintain availability to provide first and service level support on all enterprise systems platforms; including but not limited to phone support and walk-up support.

  • Investigate appropriate areas of potential problem and determine resolution; test and implement solutions.

  • Partner with Sr. Technology Coordinator to help troubleshoot more elevated or isolated issues by acting as a resource.

  • Evaluate areas to improve team efficiency by ensuring call and ticket procedures are being followed; collaborate with technical coordinators on team ticket status to ensure timely resolutions

  • Accurately log all calls and requests into the Service Desk system either opening a new ticket or updating an existing ticket immediately upon ending the call.

  • Update customers and tickets daily and resolve tickets as per the SLA guidelines of the ticket.

  • Ability to determine ticket priority based on standard operating procedure or input from the management

  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

  • Assist with ticket processing, escalated calls, Desk side and VIP support.

Education:

High School Diploma or equivalent required.

Experience:

  • At least 1 year of multi-tiered support experience.

  • Familiar with all Microsoft Office applications and Windows environment

  • Basic to intermediate PC and peripheral hardware troubleshooting skills

  • Comfortability performing troubleshooting on local area and wireless network

  • Familiarity with telecom related environments.

Skills & Abilities (i.e. technical, organizations, knowledge, etc.):

  • Must be able to perform, with or without reasonable accommodation, all essential functions of the job.

  • Excellent customer service and follow-up skills with both internal and external customers.

  • Capable of working with frequent interruptions and changing priorities.

  • Effective communication skills, written, verbal and interpersonal.

  • Proficient time management, organizational skills and ability to meet established deadlines.

  • Strong attention to detail and accuracy in work.

  • Comfortable providing technical support via telephone and remote control desktop tools.

  • Ability to troubleshoot IT related issues when not having all the information or working on new software solutions.

  • Proven experience demonstrating a sense of urgency and initiative to resolve technical issues in high volume call center.

  • Ability to builds strong customer and delivers customer-centric solutions.

  • Constantly solicits customer feedback to improve products and services.

  • Ability to convey and deliver solutions in a multi-mode communications based on the unique needs of difference audiences.

  • Ability to document call tracking systems to clearly state trouble shooting issues and resolution.

  • Ability to work flexible schedule as needed.

  • Ability to resolve escalated technical issues as needed.

We at Learning Care Group know our best asset is our people! So we’ve made a commitment to ensure all employees feel valued, with a robust, comprehensive offering that is competitive and exceeds your expectations. That means market-relevant compensation, a targeted range of health and wellness benefits (including life insurance, dental, vision, as well as medical available for full-time positions), and retirement planning, with our new 401k match. For us, it’s simple: Provide great rewards, keep employees engaged, and create difference makers. We encourage your talent, recognize your potential, and support your growth through ongoing training and development so you can give children a great start. We also offer tuition reimbursement, assistance with gaining a CDA (worth college credit toward an Early Childhood degree), and our exclusive Master Teacher program to enhance your skills—and increase your pay. Don’t wait. Start strong today.

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