Boll Filter Corporation Service Technician in Novi, Michigan

Boll Filter Corporation is currently seeking a Service Technician to provide maintenance and repairs to Boll Filter products, as well as working with customers to provide product support and build customer relationships. Position Overview:Provide customer service support on all Boll Filter equipment on operational or startup units in the field. Support customers with information on Boll Filters products in the field or by phone or email. The right candidate will be responsible for handling service calls when they develop. This includes quoting service work and turning in paperwork for invoicing. Also responsible for:ulliManaging customer warranty claims and the procurement of required service parts./liliCommunicating and working with our parent company in Germany, both over the phone and through email/liliProvide training to our customers about the functionality and maintenance of Boll Filter products/liliProvide follow up communication with our customers over the phone or by email and, when needed, a follow up Field visit to check on the operation of our Boll Filter products/liliProactively make courtesy calls to customers to sell service on operational Boll Filter units and to create a customer inventory of the Boll Filter units they have that may need service/liliWork closely with all departments within Boll Filter Corporation to share knowledge and help maintain a team environment/li/ul Work Requirements:Must be able to or possess:ullitravel domestically internationally/lilia valid driver’s license and good driving record/liliobtain a US Passport and TWIC Card/lilicommunicate well with Customers/liliwork 8:00am to 5:00pm Monday Thru Friday but also on Weekends and Holidays with short notice/li/ul Position Physical and Aptitude Requirements:This is a physical position where you will be required to lift equipment and tools over 50lbs, climb ladders and work in confined spaces.Work environments will vary based on the markets we sell into. (eg ocean vessels, industrial factories, power plants, water and waste water plants and outdoors)A mechanical aptitude of equipment required. (factory training provided)Aptitude of electrical circuits and electronic circuits and components preferred.Associate’s or Bachelor’s degree preferred.Must be proficient in MS suite of products (Word, Excel, PowerPoint and Outlook) To apply please email your resume to Katie Saxton at saxton@bollfilterusa.com