MacAllister Service Coordinator, Part-time | Novi in Novi, Michigan

A Service Coordinator, together with the Service Supervisor, makes up the core team to support our customers. The Coordinator works closely with various people within the Service Department to ensure accuracy of various data and paperwork, and to make sure customers are receiving timely and quality service.

  • Open, process, review, adjust, and close work orders according to company procedures; coordinate payments with customers

  • Ensuring timely and accurate entry of labor codes, hours, and rates of pay

  • Answer and route customer phone calls and assist walk-in customers accordingly

  • Approve vendor invoices for payment and submit to Accounting for processing

  • Coordinate or participate in all necessary company system and procedure training

  • Review contamination control paperwork for accuracy and process the paperwork within specified guidelines

  • Acts as a liaison between customers, employees, and supervisors on various questions or issues

To be successful you should have:

  • Prior experience in a similar support function coordinating within various moving pieces within the organization

  • Excellent attention to detail, and strong with numbers

  • Customer First mindset, to provide exceptional service to customers

  • Strong communication skills, both written and verbal

  • Motivation to learn

  • High literature in learning and operating new business softwares

  • Prior experience in a Service Writer/Advisor or similar function would be a great advantage, but is not a must


Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

Michigan CAT is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law – Poster Supplement

Job ID: 2018-2344

External Company URL:

Street: 24800 Novi Rd.