Mears Group, Inc. IT Help Desk Technician in Mount Pleasant, Michigan



Job Title: IT Help Desk Technician

Reports To: Director of Information Technology

SUMMARY OF POSITION: Provides software and network support, training and troubleshooting in a networked microcomputer environment.

ESSENTIAL FUNCTIONS: (Based upon level of position, not all functions may apply)

  • Acts as software support to the company, providing technical assistance to all employees.

  • Responds to user requests for service and determines nature and extent of support needed.

  • Provides support or refers to the appropriate staff member.

  • Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.

  • Performs hardware/software upgrades to existing computer equipment as needed.

  • Creates and installs new programming

  • Configures and ships new workstations, laptops, and surface tablets to their respective operations unit.

  • Contacts software vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in their selection of software.

  • Trains users in startup, basic and advanced software programs.

  • Design, install and maintain data backup systems and disaster recovery.

  • Install and maintain network wiring, switches, hubs, routers and wireless access points.

  • Travel maybe required in the performance of these duties.

  • Utilize excellent customer service skills and exceed customers’ expectations.

  • Preserve and grown your knowledge of help desk procedures, products and services.

  • Other duties as required

MINIMUM QUALIFICATIONS: (Based upon level of position, not all functions may apply)

  • Great oral and written communication skills

  • Excellent interpersonal skills

  • Good problem solving skills

  • Ability to multi task

  • Great customer service skills

  • Must have a valid driver’s license

WORKING ENVIRONMENT/PHYSICAL DEMANDS: General office physical demands which can include: the ability to sit, stand, stoop, kneel, bend and walk. The ability to lift or carry up to 25 pounds. Ability to sit for sustained periods of time.