Dow Chemical Sales Service Specialist in Midland, Michigan

Dow Chemical has an exciting opportunity for a Sales Service Specialist/Customer Service Representative in the Midland, MI Customer Service Group for Safety & Construction. This role is unique in that is has both Customer Service and Account Management responsibility. The role will have Customer Service responsibility for a group of key strategic customers as well Customer Service and Account Management responsibilities for a separate group of smaller yet important customers.

Customer Service Primary Responsibilities – All Assigned Accounts:

  • Enters and manages customer orders through Customer Service work processes and systems.

  • Serves as the Account Team lead to improve account management, meet the account plan and team goals.

  • Thorough knowledge of Dow’s products, businesses, applications, and service offerings.

  • Coordinates activity at assigned customer accounts, proactively addresses issues, and applies creativity to develop and implement solutions.

  • Differentiates between customer requirements and Dow capabilities; chooses the best/cost effective solution.

  • Partners with Sales and Marketing to build effective relationships with customers in order to anticipate and deliver expectations.

  • Increase quality of CAMP process through active participation in problem solving.

  • Actively contributes to the business goals, in particular for Customer Service.

  • Understands customer order patterns, and acts on deviations, to the benefit of Supply Chain and the customer.

Account Management Primary Responsibilities – House Accounts:

  • Build relationships up and down the customer organization

  • Work with customer to understand their business and needs to identify potential growth opportunities

  • Determine optimal service model for customer, direct sales, inside sales or distribution

  • Manage Dow’s pricing and profitability at customer

  • Communicating and / or coordinating customer activities including but not limited to Order Management, Sample

  • Management, Payment/Credit Disputes, Pricing, Payment Terms, Forecasting, Account Plan Management, Notifications, etc.

Capabilities of the job:

  • Aptitude for learning new technologies and systems.

  • Ability to build and maintain rapport with designated customers.

  • Understands and follows Order Receipt and Handling work processes.

  • Individual is expected to communicate with others regarding customer issues and problem resolution.

  • Works effectively as part of a team and contributes to team goal.

  • Understands financial reporting to interpret customer reports and business results.

  • Expert in root cause investigation to mitigate future customer problems.

  • Thorough knowledge of respective work process and other integrated work processes, technologies, and applications (OR&H, PR&H, Pricing, CAMP, SAP, productivity and e-tools)

  • Ability to work independently in a highly integrated team and communicate well with diverse groups of people across all levels and cultures.

Basic Requirements:

  • Bachelor’s degree

  • Strong communication skills

  • Relationship building/ networking

  • High bias for action/ follow-up

  • Negotiations skills

  • Results oriented

  • High ability to multi-task and manage multiple priorities

  • A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

  • DowDuPont Offers: *

  • Competitive salaries and comprehensive benefits

  • An annual variable pay program that rewards team and individual performance while sharing success across the company

  • Employee stock ownership - and the commitment to long-term success that it brings

  • On-going learning opportunities within a diverse, inclusive and rewarding work environment

  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

  • The chance to work within a global company and interact with colleagues from around the world

  • Opportunities that spark your imagination and ignite your passion to help others

  • Dow is an Equal Employment Opportunity Employer

  • About DowDuPont *

DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at

The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.

As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at , you may call us at 1 800-523-3945 and select Option 1, or send a facsimile request to 1 989-636-3674.


Sales Service Specialist



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