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Dow Chemical Employees' Credit Union Director of Retail in Midland, Michigan

Manages and provides strategic guidance and direction to Member Services, Account Services and the Member Contact Center and ensures that employees provide exemplary service to Dow Chemical Employees' Credit Union members. Manages product development, training initiatives, and is responsible for ensuring that credit union policy and procedure is followed. liAdvanced evaluation and analytical skills with the ability to apply critical thinking to complex business models and scenarios, providing strategic business recommendations and solutions regarding the operations and assist profitable growth and improve financial results./li liResponsible for the oversight of branch operations, branch profitability, and collaborates for effective marketing campaigns aligned with all retail services/li liProvides leadership and coaching to develop and encourage staff performance while establishing succession plans and a culture of career development./li liCoaches and develops the retail supervisors to ensure efficiency and effectiveness across all departments to maintain consistency and level setting skills amongst the supervisor team/li liManages staffing levels in the retail areas, to determine appropriate staffing is maintained, and hiring for performance and skills to meet the departments needs/li /ul Education Requirement Bachelor's degree required Substitution: Any combination of education beyond 60 college hours and member/customer service experience may be considered sufficient to substitute for the college hour requirement Years of Experience Five to eight years of member/customer service experience in a financial institution required One to two years of supervisory experience preferred Certifications or Licensure Required Insurance pre-licensing education is preferred but not required