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Fiserv Training Specialist, Lead in Michigan

What does a great Training Specialist, Lead do?

Provides functional oversight to Deposit Solutions (IP) Training Team in addition to training assignments. Train clients on the operation and use of the SCS Remote Capture products. Prepare and run test decks to be used during training sessions and to validate set ups. Responsible for assigning Trainers to implementation projects.

In this role, you can expect to:

  • Gain proficiency with the SCS Remote Capture Applications.

  • Adhere to training standards

  • Present client training sessions via WebEx and onsite

  • Conduct conversion training and support

  • Applications to be trained would include but are not limited to:

  • SCS Branch Capture

  • SCS Merchant Capture

  • SCS ATM Capture

  • SCS Deposit Returns

  • SCS Deposit Review

  • SCS Report Viewer

  • Provide functional guidance to Trainers when needed

  • Create test decks and scan to create data for training and test output to validate set up

  • Perform other duties as required

Basic Qualifications for Consideration:

  • High School Diploma required; 4-year college degree preferred.

  • Equivalent work experience may be considered.

  • Minimum: 3 years’ experience teaching and/or training in the financial industry (preferably banking).

Preferred Qualifications for Consideration:

  • Proficient in Source Capture Suite Remote Capture products

  • Proven communication skills

  • Public presentation experience to address individuals and groups ranging from 2 to 30

  • Experience in MS applications

  • Ability to organize and prioritize multiple projects in a fast-paced environment

  • Strong organizational and interpersonal skills with good follow up skills and attention to detail

Travel Required: Ability and willingness to travel up to 30%.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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