Lineage Logistics Vice President, Account Management in Michigan, Michigan
Location: Can be based anywhere in the US
The VP, Account Management is a newly created position responsible for enhancing the customer experience, identifying growth opportunity and implementing account management best practices. This highly visible position requires proven account management success, broad supply chain knowledge, customer specific project management and extraordinary communication skills. The individual will lead a newly created team of account managers who will work in collaboration with the appropriate Lineage functions to implement account management and growth strategy. This position is a vital component of Lineage’s five year strategic plan.
The Vice President, Account Management will initially have four main areas of focus:
Staffing and on-boarding the account management team
Developing a collaborative process to quantify and pursue account management best practices
Supporting existing account management and growth activity
Redesigning the customer on-boarding process
The Vice President, Account Management will work closely with the Sales, Operations, Lean, Finance, Data Analytics, Legal and Transportation functions to deliver an enhanced customer experience and new supply chain solutions.
Key priorities will include:
Using the suite of Lean tools and principles to create value and eliminate waste
Using the Miller Heiman Strategic SellingTMand Large Account Management Process® (LAMP®) methodologies for selling and account management strategy
Establishing goals and objectives for the Account Management team
Understanding Voice of Customer as a measure to quantify opportunities and risks
Year One Critical Success Factors:
Enhancing the customer experience
Quantifying and solving emerging customer solutions
Leveraging existing Lineage supply chain capabilities and resources to strategically align with customer initiatives
Establishing an “ease of doing business” culture
The successful candidate will have a minimum of ten years of advancing sales, business development and customer service experience
S/he will be a respected industry leader with strong market credibility gained through integrity when interacting with key stakeholders.
The successful candidate will have a broad business background to include competency in project management, innovative solutions and people development.
Demonstrated Leadership Competencies – managing vision and purpose, continuous improvement, managerial courage, drive for results, customer focus, managing and building teams.
Bachelor’s degree required; MBA degree preferred.
The successful candidate is experienced in the following areas:
Ability to work collaboratively, and thrive within a cross functional team
Executive level presentation skills and presence
Measurable account management success
Project management capability
Knowledge of the food value chain – frozen, proteins, exports, retail and food service
Superb written and verbal skills
Ability to travel 50-60% and be based in close proximity to a major airport
Background strongly preferred (but not required):
Trained using the Miller Heiman Strategic SellingTMand Large Account Management Process® (LAMP®)
Trained using the Lean suite of tools
Develop people and build teams
Strategic planning and continuous improvement
Managing vision and purpose
Drive for results
Focus on the customer
Managerial courage and making tough decisions