Lineage Logistics Vice President, Account Management in Michigan, Michigan

Location: Can be based anywhere in the US

The VP, Account Management is a newly created position responsible for enhancing the customer experience, identifying growth opportunity and implementing account management best practices. This highly visible position requires proven account management success, broad supply chain knowledge, customer specific project management and extraordinary communication skills. The individual will lead a newly created team of account managers who will work in collaboration with the appropriate Lineage functions to implement account management and growth strategy. This position is a vital component of Lineage’s five year strategic plan.

The Vice President, Account Management will initially have four main areas of focus:

  • Staffing and on-boarding the account management team

  • Developing a collaborative process to quantify and pursue account management best practices

  • Supporting existing account management and growth activity

  • Redesigning the customer on-boarding process

The Vice President, Account Management will work closely with the Sales, Operations, Lean, Finance, Data Analytics, Legal and Transportation functions to deliver an enhanced customer experience and new supply chain solutions.

Key priorities will include:

  • Using the suite of Lean tools and principles to create value and eliminate waste

  • Using the Miller Heiman Strategic SellingTMand Large Account Management Process® (LAMP®) methodologies for selling and account management strategy

  • Establishing goals and objectives for the Account Management team

  • Understanding Voice of Customer as a measure to quantify opportunities and risks

Year One Critical Success Factors:

  • Enhancing the customer experience

  • Quantifying and solving emerging customer solutions

  • Leveraging existing Lineage supply chain capabilities and resources to strategically align with customer initiatives

  • Establishing an “ease of doing business” culture

Qualifications:

  • The successful candidate will have a minimum of ten years of advancing sales, business development and customer service experience

  • S/he will be a respected industry leader with strong market credibility gained through integrity when interacting with key stakeholders.

  • The successful candidate will have a broad business background to include competency in project management, innovative solutions and people development.

  • Demonstrated Leadership Competencies – managing vision and purpose, continuous improvement, managerial courage, drive for results, customer focus, managing and building teams.

  • Bachelor’s degree required; MBA degree preferred.

The successful candidate is experienced in the following areas:

  • Ability to work collaboratively, and thrive within a cross functional team

  • Executive level presentation skills and presence

  • Measurable account management success

  • Project management capability

  • Knowledge of the food value chain – frozen, proteins, exports, retail and food service

  • Superb written and verbal skills

  • Ability to travel 50-60% and be based in close proximity to a major airport

  • Background strongly preferred (but not required):

  • Trained using the Miller Heiman Strategic SellingTMand Large Account Management Process® (LAMP®)

  • Trained using the Lean suite of tools

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Leadership Competencies:

  • Develop people and build teams

  • Strategic planning and continuous improvement

  • Managing vision and purpose

  • Drive for results

  • Focus on the customer

  • Managerial courage and making tough decisions