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RR Donnelley Customer Service/Print Production Account Specialist in Madison Heights, Michigan

Customer Service/Print Production Account Specialist 

Customer Service

Madison Heights, MI

ID: 50960



Are you looking for a new career or just tired of your old job? EGT Printing Solutions has immediate openings for two (2) customer service oriented specialists. EGT is a commercial print facility in Madison Heights, MI, that specializes in high-quality offset and complex digital variable print. We truly are a solutions provider that can handle brochures, pocket folders, saddle-stitched booklets and direct mail, as well as many other unique solutions. Our dedicated employees are committed to providing a quality product with superior customer service. Our extensive capabilities, combined with skilled craftsmen, a top notch sales and customer service staff all work in harmony to exceed client expectations on even the most challenging projects.

Job Description

Coordinate production of printed materials, or print related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.


  • Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.

  • Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.

  • Coordinate production of components with other internal plants and/or external vendors as required.

  • Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.

  • May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.

  • Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.

  • Tally the final production runs and work performed to assemble paperwork for billing purposes.

  • May mentor junior level Print Production staff or work on special projects.

Business Unit/Platform Specific duties

  • May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.

  • May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.

  • May have responsibility for the composition and/or copy prep of the customers’ products.

  • Performs other related duties and participates in special projects as assigned.

    Required Skills

HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.

Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments. Hagen Monarch Foundation, SAP and WCSS skills helpful.

Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs

RRD is an EEO/AA including Vets and Disabled Employer