Davidson Hotels and Resorts Director of Services in Mackinac Island, Michigan
Davidson Hotels Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team! brbrThe Director of Guest Services is responsible for overseeing the operation of front desk, bell staff, and guest services; maximizing hotel revenue and productivity; selecting, training and developing team members; establishing and maintaining quality service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs as well as going above and beyond to delight the guests.brbrADDITIONAL QUALIFICATIONS:brbrQUALIFICATIONS:br*Bachelor's degree or equivalent experience br*3-5 years department management experience in a full service hotel in rooms divisionbr*Time management and negotiation skillsbr*Ability to manage and lead each department independentlybr*Ability to direct team according to employment and Innkeeper laws of the jurisdictionbr*Prior cash handling experience necessarybr*Ability to communicate effectively with the public and other Team Membersbr*College level reasoning, math, and language skillsbr*Read, write and speak English fluentlybrbrEOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationbrbrDavidson Hotels Resorts is a drug free workplace. Pre-employment drug test and background check required.BR/EOE/AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality Group is a drug free workplace. Pre-employment drug test, background check, and job assessment required.