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Vision Service Plan DBA VSP Global Manager, PPI Operations Claims in Livonia, Michigan

span class="jobdescription"spanVSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting /spandivdivdivfont class="bold"General Summary/font/divdivPlan, prioritize, coordinate and monitor activities in the department to ensure accurate, timely and efficient service. Manage, train and evaluate staff to achieve and maintain department standards. Develop and deliver programs that support business needs./div/divdivdivfont class="bold"Essential Functions/font/divdivLead projects for the division from inception to completion Develop and maintain strategic partnerships with VSP Division Management Teams; provide business partners and key executives with customer perspective and facilitate timely response to complex business challenges and opportunities Recommend and implement procedural and systems changes to deliver quality service to internal and external customers Facilitate change in VSP processes, procedures and systems within the Customer Service Division; develop and implement communication strategies that support VSP and the division Mission, Vision, Value and Goals Ensure effective communication is maintained within the division and externally. Where appropriate, inform employees as to plans and programs; conduct employee discussion sessions at regular intervals Build strong customer focused service teams; monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance evaluations and recommend salary increases Prioritize, assign and distribute work to ensure responsibility is at the appropriate level and team member's skills are developed to support business needs Identify, consolidate and prioritize training needs and coordinate training programs with the training unit Monitor turnover, productivity and overall performance to ensure adequate staffing and performance that meets department standards Ensure qualified candidates are selected for department position through participation and oversight of the hiring process Assist in the development of the division budget. Monitor expenses to ensure costs are within established levels Identify and support opportunities for process improvements, resulting in cost efficiencies Coordinate with other units/departments to facilitate special requests, coordinate tasks and resolve escalated issues/div/divdivdivfont class="bold"Job Specifications/font/divdivTypically has the following skills or abilities: Bachelor's degree in related field or equivalent experience Minimum of 5 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports Working knowledge of Claim systems, business processes and policies and procedures Knowledge of quality performance monitoring and improvement methods Demonstrated ability to analyze work processes and implement changes Excellent written and verbal communication skills Strong organizational and project ma