Trw Automotive, Inc. Global Customer Quality Manager in Livonia, Michigan
uGlobal Customer Quality Manager (full-time, one position)/uGlobal Customer Quality Manager needed in Livonia, MI to act as global lead for assigned customer with respect to quality initiatives, quality performance, and customer quality expertise. Maintain communication with OEM customers to obtain real-time voice of the customer (VOC) feedback and report monthly on same based on scorecardsortal data which indicates quality status with summary of non-compliance issues. Manage/coordinate actions for improvement of VOC together with divisions and business units (BU). Support problem solving activity (8-D) deliverables together with divisions and BUs. Lead customer quality initiatives globally, working with divisions and BUs to ensure compliance with customer requirements. Serve as escalation point for major customer issues. Review customer-specific quality requirements, ensure plants comply, and negotiate exceptions with customer. Access customer quality/delivery portals to monitor current performance indicators. Provide communication to divisional and BU staff of performance indicators and potential penalties. Assist with customer negotiations for reduction/elimination of PPM data/non-conformance tickets/excessive containment activities. Conduct quality systems/line walk audits to customer specifications prior to customer visits and audits. Provide constructive feedback and technical insight to drive effective corrective actions. Track and report status of open issues to central quality, divisions and BUs. Must have Master’s Degree (or foreign equivalent) in Mechanical/Manufacturing Engineering or related field, plus two years automotive engineering experience. One of the two years must include experience with Minitab and APQP activities. In lieu of the above education and experience requirements, we will accept a Bachelor’s Degree (or foreign equivalent) in Mechanical/ Manufacturing Engineering or related field, plus five years progressive post-bachelor’s automotive engineering experience. One of the five years must include experience with Minitab and APQP activities. Any suitable combination of education, training, or experience is acceptable. All experience may be acquired concurrently. Travel may be required, to be reimbursed by employer. Resumes to TRW Automotive, 12001 Tech Center Dr, Livonia, MI, 48150; Ref: FLG235; EOE; $112,420.00/yr; 8AM to 5PM, M-F, 40 hrs/wk.