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Vision Service Plan DBA VSP Global Customer Support 1 Kansas City Area in Livonia, Michigan

span class="jobdescription"spanVSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting /spandivdivdivGeneral Summary/divdivWith general supervision, ensure accurate, timely, and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Global's goals./div/divdivdivEssential Functions/divdivResponds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: * Prescriptions, Plans, Products, Services, and Proceduresbr* Online purchasing e-Commerce knowledgebr* Internet knowledgebr* Payment processingayment collectionsbr* Eligibility verificationbr* Order Status, Shipping Status, and Stock Availabilitybr* Accurate completion of necessary documentation, letters, and forms processingbr* Quality Assurance testing for company software Research and resolve issues/complaints and determine appropriate resolution(s) Solves problems and assists with issues that may not fit the "cookie-cutter" solution Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts Effectively maintains a specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders/div/divdivdivJob Specifications/divdivTypically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends, holidays, and/or overnight Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs, simultaneously Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires g