Liquid Web Support Technician - Linux (3rd Shift) in Lansing, Michigan
Do you fancy yourself a technology master? Are you the person that your friends and family call when they need help with their computers? Were you excited to hear Steam is working on porting games to run natively on Linux? If you identified with any of these things this might be the career for you!
Liquid Web has built its reputation on our ability to go above and beyond for our customers. As a Linux Support Technician you would be key to ensuring our customers continue to love our company.
This opening is for 3rd shift Eastern time.
This position is available remotely for the right candidate.
As a Linux Support Technician you would:
Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support
Work with customers to properly diagnose, troubleshoot, and execute their requests
Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success
Install, manage, and troubleshoot software related to our hosting products
Provide support for a variety of third party software under our Beyond Scope Support umbrella
Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues
Attend ongoing trainings, meetings, and events
Work with third party vendors to facilitate the resolution of issues
Be present in the office to collaborate effectively with supervisors, teammates, and interdepartmentally
Create, review, and improve internal documentation
Provide job shadowing and mentoring
Serve as an escalation point per supervisor?s discretion
Troubleshoot and support internally developed engineering products
2+ years relevant experience
Experience within a help desk / call center environment
Exceptional troubleshooting skills
Advanced proficiency installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels
Advanced understanding of server hardware, setups, and common hosting services
Proven customer service acumen
Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy
Ability to establish rapport to develop and maintain effective communication in a collaborative environment
Ability to intelligently prioritize tasks and refactor as new issues emerge
Strong attention to detail
Basic project management and coordination acumen
Basic understanding of Engineered products and related technologies
Relevant Server Control Panel Certification (Plesk, CPanel, etc.)
Associate?s degree in a related field, or comparable combination of education or relative experience
Bonus Points For:
100% Employer paid Benefits options- Medical, Dental, Vision, Prescription
Optional employer contributing 401K
Continuous beverage service
Fun employer-sponsored events
A collaborative team culture
Consistent/set work hours
Challenging non-redundant daily duties
A voice in how things get done
Access to ongoing training
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains ?at will?.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.