Thermo Fisher Scientific Supervisor, Technical Applications Scientists in Lansing, Michigan
When you join us at Thermo Fisher Scientific, you'll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
With more than 4,400 employees, the Life Sciences Solutions Global (LSG) Commercial Operations organization spans regions, divisions, and functions, and includes commercial employees embedded within divisions. Commercial Operations employees are intensely focused on putting our customers first while driving growth for the company. The commercial organization includes global services and support, marketing, sales and sales operations.
The commercial organization expands the impact of our total company value proposition, by focusing on creating a superior customer experience and gaining market share, advocating career development, and delivering on commitments to ensure solid commercial execution.
This position can be located in one of the following locations:
* Carlsbad, CA
* Eugene, OR
* Rockford, IL
* Grand Island, NY
This position does not offer relocation.
How will you make an impact?
Manage the Technical Support activities to achieve optimized customer satisfaction, grow service revenue, and maintain a high level of employee satisfaction. Employ practical process improvement to drive business excellence and productivity. Develop team members to their fullest potential. Actively work to drive growth and stimulate new business. Be a leader, champion and advocate for your team on the North America Service and Support extended leadership team.
Direct Reports - A team of exceptional Technical Application Scientists (TAS).
What will you do?
Manage and coach Technical Applications Support Scientists to obtain highest individual and team performance, career development, and employee involvement.
Manage the Support activities across the team to achieve customer satisfaction.
Drive growth of the business to meet revenue targets.
Develop, share and implement the long-term vision and strategy of the Services and Support Team.
Report on actual performance relative to goals and provide variance analysis and revised projections.
Monitor and resolve customer difficulties, including customer complaints.
Help transform the customer experience via the implementation of new support tools and processes.
Work closely with business partners to manage the following processes:
Actively seek and develop process improvements which increase our ability to provide service and support, meet revenue targets, and improve customer satisfaction.
Establish and maintain relationships with international company contacts to facilitate communications and expert assistance when required.
Participate as an active member of the Americas Services and Support, and Commercial Operations organizations.
Liaise with all other functional groups in the company to ensure a smooth and efficient interface between staff and the rest of the organization.
How will you get here?
- Minimum educational requirement is BA/BS or equivalent years of experience required, advanced degree preferred in life science discipline; strong numerical reasoning and scientific aptitude.
5-10 years of proven track record in a similar discipline with 0-5 years of leadership experience.
Marketplace/Scientific knowledge - knows Customers' environment in Research, Clinical and/or Diagnostics settings across a wide range of scientific workflow (preferred)
Specific knowledge of LSG instrumentation and applications (preferred)
Technical Support and/or Customer-Facing experience (preferred)
Knowledge, Skills, Abilities
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts.
Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus.
Is customer-centric and keenly aware of markets, trends and competitors
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com .
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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