Meijer Night Store Leader - S Pennsylvania Ave, Lansing MI in Lansing, Michigan
Currently, Meijer is looking for a Night Store Line Team Leader. Responsible for overnight supervision of store operations. Implements strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved and service is quick and efficient. Maintains store appearance, product presentation and company standards.
Responsible for supporting achievement of sales, shrink and margin (P&L) throughout the store through execution of the Merchandising plan and for controlling labor in their area of responsibility.
Reviews sales goals, supply costs, stock loss/shrink results and goals
Delivers on Brand Promises through team execution; i.e., "Provide an easy shopping experience for our customers"
Models exceptional, fast and friendly customer service
Communicates the Meijer Friendly Initiative in all team meetings and conversations
Reviews daily inbound product flow in Grocery and General Merchandise Keys
Writes 3rd shift GM and Food schedules according to Activity Based Labor (ABL) earned hours
Maintains proper staffing levels on production shift
Ensures team members are thoroughly trained in all aspects of their jobs and have completed all required training
Cross-trains team members to allow flexibility in scheduling and assurance that required tasks are completed daily
Promotes succession planning by providing career paths and identifying development needs for team members
Maintains Team Member performance reporting in the Grocery and General Merchandise production process
Reviews daily schedules to work load
Makes appropriate adjustments to daily staffing levels based on work load
Monitors Team Member work practices and providing corrective action where necessary
Maintains back room organization in Grocery and General Merchandise Areas
Interfaces with Store Leadership regarding inventory discrepancy and product flow issues
Identifies business issues that impede labor control, profitability, customer service and in-stock position and taking the appropriate corrective action through communication and/or process improvement recommendations
Maintains 100% ad in stock throughout the Grocery and General Merchandise Areas
Ensures product rotation process meets corporate guidelines
Maintains high sanitation levels throughout sales floor and backroom
Reliable and consistent attendance required
Promotes a safe work environment throughout the store
Other daily tasks as required
Bachelor's degree or equivalent experience
6 – 10 years of related experience in the field
Rotational assignments in other areas of the store such as general merchandise, grocery, meat, bakery, produce and deli; also customer service experience is helpful.
Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
Demonstrated ability to resolve conflict and by addressing root cause issues
Demonstrated ability to manage multiple tasks
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
Demonstrated ability to teach suggestive selling
Demonstrated ability to lead an organization that practices working safely at all times
Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
Meijer Stocking Production System (MSPS) Training
Successful completion of all required curriculums