Kelly Services Contact Center Customer Service Inbound/Outbound I in Lansing, Michigan
Check out this GREAT direct hire position for Customer Service Agents i n Lansing, MI
Company name: NeoPollard Interactive
Shift: 1PM-10PM OR 4PM- Midnight
Fun, energetic, environment
Interact with customers to provide information and to process inquiries about accounts, products and services.
Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
Communicate special marketing offers to VIP customers
Provide timely feedback to company regarding service failures or customer concerns
Maintain customer confidentiality
Adopt and promote company values
Remain current on all new developments and procedures regarding department and company protocols.
Work according to set goals and targets
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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