Ascension Health Patient Services Associate (PSA) - Occupational Health in Kalamazoo, Michigan

We Are Hiring

Patient Services Associate - Occupational Health Borgess - Full-Time Day 40 Hours Weekly - Borgess Medical Center - Kalamazoo, MI

Monday - Friday 7:30am - 4:00pm

Why Join Ascension?

Based in Kalamazoo, Borgess provides care for nearly 1 million people annually in cardiac, neurologic, orthopedic, vascular and bariatric services, among others. We are one of the region’s largest health systems and employers and have been serving as part of Ascension since 1999.

What You Will Do

As an Associate with Borgess Health-MI, you will have the opportunity to workin a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.


  • Greetpatients and visitors, checkpatients in and out, and obtainnecessary documentation. Verifyand enterdemographic information.

  • Obtainand verifyinsurance authorizations/precertification. Completemedical record release requests and schedule/confirmpatient appointments.

  • Enter, reviewand submitcharges for patient procedures and services daily. Collectco-payments and reconcileall daily reports and deposits for accuracy.

  • Providegeneral office and clerical support to assigned out-patient/medical office.

  • Interpersonal skills necessary to deal effectively and courteously with physicians, patients, insurance companies, visitors and other associates. Speakclearly and concisely.

  • Skill and accuracy in handling currency. Operates computer, keyboard, telephone, fax machines, printer and photocopiers.

  • Concentrateand payclose attention to detail.

  • Monitorand reviewinventory levels and current usage trends. Preparereports and other statistical data necessary for effective management decision making.

  • The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

What You Will Need


  • High School Diploma or Equivalent (GED) required.

  • One to two years of experience in a physician's office or hospital setting preferred.

Equal Employment Opportunity

Borgess Health is an equal opportunity employer, dedicated to the nondiscrimination in employment on the basis of race, color, age, religion, sex, national origin, handicap, disability, veteran or marital status.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

REQNUMBER: 291639-1A