Ascension Health Patient Services Associate (PSA) - Family and Internal Medicine in Kalamazoo, Michigan

Job ID: 275604

Patient Services Associate (PSA) - Family and Internal Medicine

Kalamazoo, Michigan


Additional Job Information

Title: Patient Services Associate

City, State: Kalamazoo,MI

Location: Borgess Family and Internal Medicine / Crosstown

Department: Borgess Family and Internal Medicine / Crosstown

Additional Job Details: Full-Time Days

40 hours,Weekly

7AM - 5PM, Monday - Friday

About Us

Based in Kalamazoo, Borgess provides care for nearly 1 million people annually in cardiac, neurologic, orthopedic, vascular and bariatric services, among others. We are one of the region’s largest health systems and employers and have been serving as part of Ascension since 1999.

Job Description

Job Summary:

The Patient Services Associate works in a customer service capacity providing administrative and clerical support to patients and customers in an outpatient clinic and/or medical office setting.


  • Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.

  • Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.

  • Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.

  • Provides general office and clerical support to assigned out-patient/medical office.

  • Interpersonal skills necessary to deal effectively and courteously with physicians, patients, insurance companies, visitors and other associates. Speaks clearly and concisely.

  • Skill and accuracy in handling currency. Operates computer, keyboard, telephone, fax machines, printer and photocopiers. Performs scanning accurately.

  • Concentrates and pays close attention to detail.

  • Performs a variety of clerical functions to facilitate patient satisfaction including: reception, scheduling, demographics, answering phones, cashiering and coding.

  • The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.



  • HS or Equivalent

  • High School Diploma or Equivalent (GED) required

Work Experience:

  • One to two years of experience in a physician's office or hospital setting preferred. Proficiency with electronic medical records and/or billing systems preferred. Medical terminology preferred.

Equal Employment Opportunity

Borgess Health is an equal opportunity employer, dedicated to the nondiscrimination in employment on the basis of race, color, age, religion, sex, national origin, handicap, disability, veteran or marital status.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.