Ferguson Enterprises, Inc. Installation/Service Tech III in Kalamazoo, Michigan

Job Description:

Technicians must:

  • Inspect/diagnose packaging equipment for repair needs

  • Perform planned maintenance or install new equipment per instructions from the dispatcher

  • Respond to emergency calls for repair in the time frame stated by the dispatcher

  • Complete the necessary paperwork for invoicing, documenting all parts used for the repair or install

  • Upkeep and schedule routine maintenance on service van through company fleet service

  • Assist fellow service technicians as needed.

Perform all duties as assigned by a supervisor.

Responsibilities include but are not limited to:

  • Service products and systems for our customers in your territory

  • Provide counsel to customers regarding products, equipment and systems

  • Utilize Microsoft Office applications for communication and reporting

  • Perform regularly scheduled maintenance for equipment

  • Provide emergency service when required (this may include afterhours and weekends).

  • Troubleshoot problems and make recommendations to customer

  • Prepare for and complete new equipment installations and upgrades

  • Provide feedback on new product field tests

  • Assist with field communications, technical bulletins and other pertinent technical information

  • Maintain/manage parts and equipment inventoryFFS-HP is an Equal Opportunity Employer

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.