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Stryker Associate Customer Support Rep. in Kalamazoo, Michigan

  • Provides customer services relating to sales, sales promotions, installations and communications.

  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

  • Develops organization-wide initiatives to proactively inform and educate customers.

  • Develops improvement plans in response to customer surveys.

  • Qualifications:

  • Requires high school diploma or equivalent.

  • Bachelors degree preferred.

  • 1-2 years of relevant experience

  • This position requires knowledge that is acquired through experience, specialized education or training.

  • The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.

  • The job requires a basic understanding of work routines and procedures in own discipline.

  • The technical procedures for this level are well defined.

  • The job works within well-defined procedures that may involve a variety of work routines.1 -2 years customer service experience neededBachelors degree preferred