Consumers Energy Process Improvement Analyst in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of the Michigan's 10 million residents in all 68 Lower Peninsula counties.

Position Summary

Electric Restoration is an important aspect of a service-oriented Electric Grid Management strategy. The Restoration Management team develops and optimizes restoration processes and systems (OMS, ARCOS, Service Suite, Catastrophic Crewing Database, and an internally developed Resource Management database) that deliver exceptional, safe, customer experiences.

This role is responsible for analyzing restoration processes and systems, identifying problems and opportunities, and improving electric restoration process and systems to maximize safety, quality, delivery, cost and morale (SQCDM) for all employees in electric emergency response roles across the entire Company, and our customers. They do this by working both independently and leading teams, using project management (PMI), lean (Design For Six Sigma, and American Society of Quality or Total Quality Management) and constraint management tools to develop and deliver customer-focused system and process improvement initiatives. Additionally, the Analyst is technically proficient in Excel, Visio, Access, and SharePoint. The role requires analysis of restoration data with recommendations for solutions to address improvements in public safety, electric reliability and customer experience, World Class Performance Metrics.

The role is instrumental in successfully deploying high-business value processes and integrated systems that impact many organizations across the Company (Electric Dispatch, Forestry, Gas Operations, Supply Chain, Media, etc.). This will be achieved through customer use cases and personas to deliver on safe and effective electric restoration. This work directly impacts several World Class Performance Metrics (Power Quality & Reliability through JDPower, Electric Reliability, Public Safety) as well as MPSC regulatory requirements.

Requirements / Qualifications

  • 6+ months of process and systems design and development experience including change management and interpersonal skills.

  • 6+ months of experience performing data collection and analysis, quality controls and monitoring, statistical analysis to interpret large data sets and develop business recommendations and continuous improvement initiatives.

  • Experience interpreting verbal and written requirements and developing robust process maps and accompanying work instructions.

  • Bachelor's degree in scientific, technical or business discipline.

These skills may set you apart from the rest:

  • Experience with project management, quality, and communication including leading complex projects.

  • Solution-driven servant leader, lifelong learner, creative and empathetic thinker.

  • Highly organized with exceptional skills of observation and ability to prioritize and follow through.

  • Experience with restoration management, emergency management, or Incident Command System (ICS).

  • Technical agility – be able to understand unfamiliar technology concepts quickly.

  • Practical experience using any of the following tools and software associated with these certifications: MBB, PMP, CAPM, ICS, DFSS, TOC, ASQ, and/or MBA degree.

Essential Functions

  • Work with internal customers and business stakeholders to develop optimized storm processes, standard work, use cases, and personas.

  • Work with Engineering and IT project managers and developers as needed, to provide technical knowledge from the business side as it pertains to electric emergency response.

  • Design and test the processes and systems.

  • Lead and listen to a team to develop actionable plans, maintain project schedules, risk, and visual management.

  • Exemplify safe work practices and follow the Company’s compliance standards.

  • Data Analysis and visual presentation, including Statistical Process Control (SPC).

  • Develop and maintain knowledge and skills to be a subject matter expert for storm roles and IT systems.

  • Lead and prioritize problem solving and continuous improvement initiatives based on analytics to identify out-of-control processes and support World Class Performance Goals and MPSC regulatory standards.

  • Document multi-level business requirements, prioritization of requirements and creating requirements catalog to manage requirements.

  • Construct workflow charts and swim lane diagrams; study system capabilities and write specifications.

  • Use technical software and systems at high-functioning level, including programming (e.g., Excel, Visio, Access, VBA).

  • Perform feasibility analysis – check for feasibility of implementing requirements in the target environment.

  • Develop and implement work instructions, and control plans using change management.

Hours and Travel

  • This position requires the individual work 40 hours per week with 90% of time spent in the office and up to 10% travel within our service territory (e.g., service centers, specific field locations) for outdoor field observation for quality control.

  • Working outside of normal work hours during storm or emergency restoration during anytime of the day, including evenings, weekends, holidays and overtime is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

  • The employee frequently is required to talk or hear.

  • The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds.

  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • The noise level in the work environment is usually moderate.

  • The noise level in the field is often loud.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.