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Kelly Services Call Center Representative in Jackson, Michigan

2nd SHIFT CALL CENTER OPPORTUNITY IN JACKSON!

Kelly Services is seeking motivated and experienced customer service individuals for a family owned and operated call center to help serve the telephone needs of medical and business clients. This job is an office environment and requires communicating verbally with customers on the telephone and entering data via a computer terminal.

Position Responsibilities:

  • Greeting and directing callers by answering telephone calls for their customers

  • Ability to multi-task, make sound decisions under pressure, deal with difficult situations and people

  • Determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a typewritten message

  • Providing accurate, professional, and efficient service to every caller, client, and coworker by processing information requests and relaying verbal information in accordance with Call Handling Guidelines

  • Develop a working knowledge of products and services offered by clients, meet or exceed performance goals, follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued

  • Complete any task or temporary assignment related to services

Position Requirements:

  • Bilingual Preferred

  • Customer Service Preferred

  • Typing Skills of 30 WPM

  • Excellent interpersonal, verbal and written communication skills

  • Strong basic computer skills

Additional Details:

• Call volume: Varies from moderate to heavy

• Stress Level: Low to moderate

• Competitive compensation

• Health, Call-A-Doctor program, Vision, Dental, Life

• Simple IRA retirement plan with company contribution up to 3%

• Paid lunch and breaks

• 1-week paid vacation after 12 months of employment

• Paid birthday benefit after 12 months of employment

• Hours worked on holidays are paid at time and a half

• Overtime available

• Bi-weekly incentives based on attendance and quality of work

• Multiple opportunities for growth. Trainer position ($16.00) and Supervisor position ($18.60) are available with added incentive for perfect attendance and quality of work.

This position has immediate openings! If you are interested, apply now - for immediate consideration, email your resume to zacs640@kellyservices.com or call 616-591-5858

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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