Randstad Customer Support Agent in Howell, Michigan

Customer Support Agent

job details:

  • location:Howell, MI

  • salary:$14 - $15 per hour

  • date posted:Thursday, September 13, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_683824

job description

Customer Support Agent

As a member of the Customer Support Team, you will work with our policyholders to create outstanding service experiences. The Customer Support Team provides policyholders with assistance related to the premium billing of personal and commercial lines insurance policies as well as basic technical support.

By joining our team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our service philosophy and receive system and skills training that will position you for career growth within our Personal Lines organization.

Responsibilities:

  • Receive inbound calls from policyholders in a contact center environment.

  • Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.

  • Accurately interpret and verify billing transactions.

  • Respond to simple as well as complex billing inquiries from policyholders.

  • Provide policyholders with technical support on The Hanovers systems.

  • Partner with others within Personal Lines to resolve customer related issues.

  • Follow up with policyholders on outstanding items in a timely manner.

  • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program.

  • Enhance partnerships with customers understanding business priorities collectively to ensure a positive customer experience.

  • Timely and accurate completion of all transactions with quality per the business priorities with strong communications to and from our policyholders.

  • Maintain customer support transaction knowledge and workflow to ensure accuracy.

Working hours: 8:00 AM - 6:00 PM

Skills:

  • Experience in a customer service, retail, banking, call-center or administrative/office environment.

  • Bachelor's degree preferred; High School Diploma/GED required.

  • Excellent telephone etiquette and service delivery skills.

  • Strong communication skills and effective listening abilities, seeking high-energy and results-oriented talent!

  • Effective organizational and time-management techniques.

  • Exhibit patience and a positive outlook when working with policyholders.

  • Contribute to an environment of accountability, collaboration and teamwork.

  • Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)

Qualifications:

  • Ability to use a personal computer, call center phone and other standard office equipment.

  • Ability to sit and/or stand for extended periods (75%-90%).

  • Able to perform in a dynamic work environment.

Please email all resumes to bert.cornielius@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.