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Upper Great Lakes Family Health Center Quality Coordinator in Hancock, Michigan

Quality Coordinator

FLSA Status: Non-Exempt

Department: Quality

Location: Hancock, Michigan

Employment Status: Full-time

FTE: 1.0 (80 hours bi-weekly)

Physical Work Location: Hancock Family Health Center


The Quality Coordinator will assist with clinical quality improvement initiatives of all service areas including medical, behavioral health and dental. The Quality Coordinator may focus on areas such as population health management, data reporting and analysis, efficient use of electronic health record (EHR), data mapping/administration in Azara, Patient Centered Medical Home (PCMH) requirements, Uniform Data System reporting, and peer review chart assignment for Licensed Independent Practitioners (LIPs). The Quality Coordinator aids teams in the interpretation/understanding of quality and performance improvement activities, engaging staff, providers, and leadership in compliance and performance improvement (CPI) activities.

Education, Training, Licensing and Credentialing


  • Licensed Practical Nurse (LPN) or Associate Degree in Nursing (ADN) with active state of Michigan license; or bachelor’s degree in healthcare related field; or a combination of education, training, and work experience in a similar healthcare position.


  • Bachelor of Science in Nursing (BSN) with active state of Michigan license

  • Master’s degree in health care related field

Experience and Skills


  • Two years’ experience working in healthcare setting.

  • Proficiency Microsoft suite including Excel and PowerPoint

  • Experience utilizing an electronic health record (EHR).

  • Well-developed verbal and written communication skills in English.

  • Experience and ability to maintain confidentiality under HIPAA standards.


  • Work experience in quality/ process improvement, preferably in a healthcare setting.

  • Computer skills including Microsoft Visio and Access, data reporting tools and data management systems.

  • Experience utilizing eClinical Works (ECW)

  • Knowledge in Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes and regulations applicable to FQHCs.

  • Knowledge of PCMH model of care.