Beaumont Health System Registrar in Grosse Pointe, Michigan

Registrar Req #: 30100314 Category: Business Ops Facility: Beaumont Hospital GP Department: Registration CORP GP Schedule: Part time Shift: Afternoons/EveningsHours: m-f 12-5 Job Details:Location Sr Clair Shores MOBRequirements:High School Diploma or Equivilant1 year experienceJob Summary:1. Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting explaining next steps, resolving concerns, apologizing for delays and other service issues. Utilize service recovery process as appropriate. Maintain professionalism and teamwork standards.2. Register patients via OneContact by collecting and documenting demographic and financial information. Appropriately activate, convert and discharge visits on OneContact.Register appropriately for each visit typeatient class (inpatient, outpatient, clinic, OPPM, referral, emergency). Scrutinize patient insurance(s) to determine the correct insurance plan and if the plan participates with a review organization, selecting appropriately from the database OneContact. Ensure correct insurance order to support an accurate and timely billing cycle. Register complex insurance types (Worker's Comp, Auto, Research, Hospice, Behavior Health, Charity Care, Executive Health, and Other Payer) according to procedures. Determine authorization requirements, and if authorization is needed, work with referring providers to obtain. Once authorization is obtained, validate it is the correct auth for the correct hospital location, and correct date range.3. Maintain department productivity and quality standards for specific area of assignment to support revenue cycle and service objectives.4. Review/obtain/witness hospital consent forms with patient/family. Screen outpatient visits for medical necessity via oneContact medical necessity screening system. Collect and document Advanced Beneficiary Notice. Provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Presents Medicare patients with the Important Message from Medicare Letter where applicable.5. Collect and document Medicare Questionnaire. Image documents per Department Policy. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans.6. Collect payments (cash, credit card, personal check) and issue receipts, complete cash balance sheets. Utilize audits and controls to manage cash accurately and safely.7.Input and document ICD-9/10 codes based on medical necessity information provided by ordering physicians. Apply armbands to patients utilizing patient identification procedure to assure accuracy. Prepare patient charts. Managerepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies.8.Verify patient information with third party payers and document on OneContact. Coordinate with physician office, insurance company, and patient as necessary to assure accurate documentation of insurance information.Collect insurance referrals and document OneContact. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms with patients as necessary per Department policy.9. Initiate and execute computer downtime for OneContact as appropriate. Initiate disaster procedures as necessary per Hospital Emergency Management program.10. Correct work queue accounts and Insurance rejections timely to support an efficient billing process. Notify management team of duplicate patient number creation.11. Utilize effective communicative skills to incorporate specific age, culture and developmental nee