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Henry Ford Health System Hearing Aid Tech - Full Time - Pierson Clinic in Grosse Pointe Farms, Michigan

GENERAL SUMMARY:

Under the supervision of the site Team Leader and licensed Audiologists, performs various hearing aid clinic duties. Communicates effectively with patients, co-workers, physicians and other system employees as needed regarding patient care needs, and adequately documents all aspects of patient treatment for review and co-signature by the assigned supervising audiologist. Completes necessary and accurate patient billing information.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Input patient information into E-Audio/I-Pad.

  • Supervision of Wayne State students with the walk in clinic

  • Performs hearing aid clinic duties, which include the following: obtaining needed test results, medical clearance documentation, along with insurance verification.

  • Responsible for the supply inventory, maintenance, & ordering by telephone or internet.

  • Checks in all hearing aids and sorts mail received in the Division of Audiology. Prepare hearing aids and other devices for patients. Include gathering needed supplies for patient appointments and verifying function of hearing aids. Includes, connecting hearing aids to the NOAH system, and/or running appropriate tests on hearing aids.

  • Prepares hearing aids and related devices for shipping.

  • Includes clerical duties such as filing charts, printing schedules and verifying patients are appropriately scheduled, returning phone calls, assisting patients in scheduling appointments and keeping work areas clean. Include determining the need for, and rescheduling of patients appointments when needed.

  • Direct patient care duties include greeting patients and determining source(s) of hearing aid problems, otoscopic evaluation and other troubleshooting, as well as determining the need for audiologist and/or physician consultation. Educates patients via a demonstration, in the use of assistive listening devices, supplies, and batteries, etc.

  • Notifies audiologist of any changes in the patient’s condition, or other concerns pertinent to audiological care.

  • Assists in organization of workshops and promotional events offered by the Division

  • Enters data and maintains database of hearing aid delivery, returns and repairs.

  • May also include monitoring of the third party insurance payments.

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma or G.E.D. equivalent.

  • Minimum of 1-3 months on-the-job training.

  • Must attend HFHS training on CarePlus and EPIC, as well as Outlook training and/or competency.

  • Basic Microsoft Word and Excel skills desired.

  • Must demonstrate good customer skills through on-going training and in-services.

  • Must be able to communicate effectively with the hearing-impaired population, in person and on the telephone.

  • Must be able to work independently and without direct supervision when appropriate.

  • May include working at other HFHS Audiology locations during training. May also involve temporary work at other locations in case of staffing emergencies (to be decided at the discretion of the managing Audiologists and Division Director).

    Overview

    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.

    Benefits

    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
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