KPMG Specialist Director, Client Success Management in Grand Rapids, Michigan
Specialist Director, Client Success Management
Grand Rapids, Michigan
Requisition #: 45990
Practice Area: Advisory
Location: Denver, CO; Orlando, FL; Atlanta, GA; Chicago, IL; Grand Rapids, MI; Short Hills, NJ; New York, NY
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Specialist Director to join ourpractice.
Manage the Solution team to develop a client success management approach for RFPs
Support new business pursuit teams in the presentation of client success management activities/disciplines during orals
Maintain active relationship with client, providing the proper governance which includes planning, change management and status reporting on operations
Collaborate with delivery teams, solution management, and delivery leadership to drive service improvement plans where needed while overseeing client service invoicing, conduct Service Health Checks and Contract Change Order Management
Manage engagements from end to end which includes the identification and escalation of client delivery issues, as appropriate, to delivery and solution leadership
Provide updates to solution teams on new client opportunities, Service Performance Management Reporting and client Satisfaction Management to ensure it adheres to KPMG managed service compliance processes
Minimum of eight years of prior experience working in a Managed Services capacity
Bachelor's degree from an accredited college/university
Prior experience in an external client-facing service delivery management capacity is required
Capability to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results, and ensuring that project goals, schedules and performance requirements are achieved
Ability to perform process-based performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities
Demonstrated track record of experience in operational performance management and continuous improvement experience
Ability to travel as necessary
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.
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