Spectrum Health Senior Business Program Manager (Priority Health) in Grand Rapids, Michigan
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Ensuring adherence to the Spectrum Health Project Management methodology and quality standards, oversees strategic high- priority projects of mid to large size requiring considerable resources and high levels of functional integration. Accountable for facilitating and creating the program's delivery plan. Responsible to ensure all activities required to prepare the business and technology to successfully deliver the expected business outcomes are in the delivery plan. Responsible to ensure these activities will be formally tracked and executed by the project teams. Most importantly, will drive progress of the program ensuring that the "true north" for the project is achieving the expected business outcomes. Providing effective status reporting, issue escalation, risk mitigation and program decision making throughout the life cycle of the program. Takes projects from original concept through final implementation. Able to grasp concepts required to understand the overall project scope, and to communicate effectively with project team members, end users and external resources. Manages the integration of vendor tasks and deliverables. Competent to work at the highest levels of all phases of project leadership. Regularly provides guidance, direction and training to less experienced Project Managers.
Lead efficient program governance meetings with executives through: focused meetings, effective dashboard reporting and clear requests for support.
Develop and maintain integrated plans that align milestones to ensure the impacts are understood within programs. These plans need to include all relevant “business readiness” tasks (e.g. organization design, staffing required, policy and process development, internal and external business communication, etc.) as well as the technology implementation tasks.
Drive progress, achieving expected business outcomes, with effective: status reporting, issue escalation, risk mitigation and program decision making.
Oversees complex projects/programs with appropriate departmental and leadership relationship management, and project management. Responsible for the management of multiple projects: Develops project plans, budgets and schedules. Coordinates project work, and completes projects on time and within budget. Works with/leads the constituent Project Managers/work group leads responsible for the execution of their areas of a project to monitor cost, schedule and technical performance of component project and operation, while working to ensure the ultimate success of the program. Acts as a mentor and/or consultant to others.
Assesses resource requirements for projects and negotiates for resources with management to meet project plan deliverables. Organizes and works with appropriate leadership, departments and leaders to plan and schedule the coordination of people and tasks as needed to accomplish project objectives. Appropriately manages vendors from initial contracting through project completion. Serves as the leader for assignment of work activities, escalation of project related issues, service delivery, and customer satisfaction. Able to coordinate activities of numerous, diverse areas simultaneously.
Serves as a liaison for projects between various departments within Priority Health. Communicates, collaborates, networks with and acts as a consultant to stakeholders and business partners in order to ensure continuity and coordination of services and appropriate utilization of resources.
Analyzes and documents processes, procedures and outcomes to seek continuous improvement.
Ensures adherence to the Spectrum Health Project Management methodology and quality standards. Acts as a change agent to advance the knowledge and use of project management and the Spectrum Health project management methodology and toolset.
Required Bachelor's Degree or equivalent
Preferred Master's Degree or equivalent
5 years of relevant experience in related field Required
Health Insurance Experience Required
Experience in a project management role that adheres to Project Management Institute (PMI) principles and practices, and which includes: leading multiple moderately-sized project teams of eight or more team members within a matrix organization; supervising or leading resources directly or indirectly in a cross-functional team environment; and projects in multiple technologies and/or business functions Preferred
CRT-Project Management Professional (PMP) - PMI Project Management Institute
CRT-Program Management Professional (PgMP) - UNKNOWN Unknown
SITE - Priority Health - 1231 E Beltline - Grand Rapids
PH - Transformation Office Admin
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
8 a.m. to 5 p.m.
Monday to Friday
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Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected
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Who We Are
Spectrum Health is a nationally recognized not-for-profit health system, offering a full continuum of health services through our health plan, medical group and hospital group. As an integrated health system, we are able to work together across all facilities, employees and providers to create exceptional, consumer-focused interactions.
Spectrum Health is redefining what it takes to improve the health of our communities and introducing new and innovative ways for consumers to access high-quality, low-cost care so that they can connect with us for a lifetime of health.
We strive to provide one Spectrum Health experience: a consistent, high-quality, seamless health journey for consumers; no matter where, when or how they interact with us. The result is better health outcomes for the thousands of individuals, families and communities we serve.
We are the region’s largest employer, with corporate offices located in Grand Rapids, Michigan. Spectrum Health Hospital Group and Spectrum Health Medical Group are consistently recognized for the exceptional care they provide. Priority Health is among the largest health system-sponsored health plans in the U.S. and offers extensive experience serving large and small employer groups, individuals, Medicare Advantage, Healthy Michigan Plan and Medicaid populations.
Since 2010, Spectrum Health has been listed five times among the 15 Top Health Systems in the U.S. by Truven Analytics™. Click here (https://www.spectrumhealth.org/about-us/quality-safety-and-patient-experience/awards) to see a complete list of our safety, quality and patient experience awards.