TEKsystems IT Help Desk in Grand Rapids, Michigan
IT Support Specialist
• Serves as the first point of contact for customers seeking technical assistance over the phone or email • Performs remote troubleshooting through diagnostic techniques and pertinent questions • Determining the best solution based on the issue and details provided by customers • Provides onsite support to a wide variety of systems and networks throughout the West Michigan area, installs equipment and network cabling/infrastructure. Job brief We are looking for a highly qualified IT consultant to provide service and sales, both remotely and onsite to a diverse group of clients. Your primary responsibilities will be learning systems, consulting about new and existing services provided, and providing support to these clients on a day to day basis.
Requirements A successful applicant should possess the following skills. • Familiarity with server and network management, workstation and server migrations. Experience in managing and supporting Windows 7 to 10, and Server 2008 R2 through 2016 a must. • Network design and configuration • Good communication skills • Excellent memory • Organized and hard working • Personable and friendly • Always strives for the optimal outcome, rather than just “good enough” • Customer-oriented and cool-tempered
Top Skills Details:
- Windows Server 2008 R2 through 2016 administration experience.
- Tier II Support for Windows 7 and 10 environments (troubleshooting exp. for small to mid size businesses).
Experience providing exceptional service to users in person and remotely
Additional Skills & Qualifications:
Preference will be given to applicants with experience in the medical/dental fields as that is the majority of their clients.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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